---
title: "ikas "
description: "ikas is an e-commerce infrastructure that lets businesses selling online manage their customer, order, payment and shipping processes."
section: "Integrations"
site: "Netsipp Knowledge Base"
language: en
url: https://docs.netsipp.com/en/entegrasyonlar/ikas
---

# **ikas Integration**

ikas is an e-commerce infrastructure that lets businesses selling online manage their customer, order, payment and shipping processes. The Netsipp – ikas integration lets you integrate the customer, order and shipping information held in ikas into your cloud PBX call processes. With this integration your customers can reach the information they need for matters such as order and shipping status by keying through the cloud PBX, without speaking to an agent.

## **What Can You Do with This Integration?**

With the Netsipp – ikas integration you can perform the following:

- You can have calling customers greeted by their first and last name.
- You can match the calling number with defined customers.
- You can have the last order status and shipping information of the recognized customer read out automatically.
- You can query customer and order information through the number the customer keys in.

## **ikas – Netsipp Integration Setup Steps**

### **1. Purchase the ikas Integration**

- Log in to the Netsipp portal. Click the **Marketplace** option in the left menu.
- On the screen that opens you can view the integrations and add-on modules available in Netsipp Marketplace. Type **ikas** in the search field and select the integration.

![1789041433834-4310f0a89f543c27f2cc5c3d.png](https://dosyaindir.netgsm.com.tr/download?p=fc9c26b8ffe9aec53e3415a5cf4dc056902eedbdd21be7af118998cc8c31d6e5059b120c4ce6227948488cb16a14fb2dbba9e447f39983ca63132caf38e251f2164514cb9ad1cdd76e95548abd2fcfa715876c3b15397213e89636894511fb7826233f0718e82206c92df408c8cfdc3550a753b0320cf54cb92fc9c6997d3e48%3A%3Ad1bec333ce1117150190b5cffae454a1&h=9abefc42dff14ede17e7188ee163e4e1b3cca3aa88a01367d16ed36fc39d8417&v=82247d1ee1eb8d6631c14ef6a9468a70%3A%3A6ac06b142fb7606c07094d88bb482ef9)

- On the screen that opens you can select the subscription period as **monthly** or **yearly** according to your needs. After the selection, click the **Add to Cart** button and complete the payment.

![1789041474992-5f9ef79bc8e585af6f3aad92.png](https://dosyaindir.netgsm.com.tr/download?p=2a411448a7431e8701e9708d7bf0e7038d0ed914a225ed88ca58d3904a0e4df3652ec4d5bd534f1743fcbc5438d555c7229ed0387433c4963be74d4424b3007b20d374b36db685d6bd8875e05d86e87037bc6511e0b8833223feb4718eca69a80e22143dd557a10dfe865f64ca6e53b74236386e792c71639e518e71bb112cd2%3A%3A99435dbed29a7b79dcecfc6919a5f476&h=c4c86ed65547e87ac4e6eff7a4a314cdf900054149bb3a033826da08c123ddd7&v=9b45edf9e3cf37b6637db80f5e3911c4%3A%3A7ca1f79ef7b57333c5e1e4ff634d1d45)

- Once the payment is complete, the **Integration Settings** section will open.

### **2. Connect the ikas Account to Netsipp**

- On the Integration Settings screen, click the **Authentication Settings** section. On the screen that opens you need to fill in the **Client ID, Client Secret** and **Store Name** fields.
- After filling in all the information completely, click the **Connect with ikas** button.
- Your ikas account will be connected to Netsipp.

![1789041518091-d99b770ff4e8ca363a99dcd0.png](https://dosyaindir.netgsm.com.tr/download?p=f4c3890b136a8883809dc26f8b66a3d186a492d897171498c11d67a33b0f5b5c5ea9ed0c911481148227d8e11832346197f72128843b4e2dec89886a4d99c8d0c3d97f0d6a3af191793df245ba1e19f3c388daf0c6042f86ee12572764483784f91aec218701233b3812a372f6355d72faa3dfb76678f41f8f8bf8875ba9e0ce%3A%3Ac0bce45da935ac6f1809584d63fd13cb&h=7a71bc05038fe9a52e29c6f2e5f3a2d0ba972d32bc8e7c2883b08d4e4461d990&v=752f9dad2d3d1b375ce76e9ceee76e33%3A%3Ae1a363ce5aa1ee5840435023328ebdcc)

***How Are the Client ID and Client Secret Details Obtained?***

- ***Client ID**detail: in your ikas panel, follow the**Integrations > OAuth App > Client ID**steps.*
- ***Client Secret**detail: in your ikas panel, follow the**Integrations > OAuth App > Client Secret**steps.*

### **3. Add the Integration Features**

- After connecting your ikas account, follow the **Integration Settings > Features** steps.
- On the screen that opens you can view the features you can use within the scope of the integration.

![1789041578737-19fd8dc390953e5159869652.png](https://dosyaindir.netgsm.com.tr/download?p=998d8383f7f28bb30ff209b62484e8313abfe1d24cc9656acedca1b06af70140eec750a4c02d012e74f23ef1f8ab5189d6516ea5af808dceded61ea179258b6be2e0ae210cd53b7dd7dc1067851ac39847570d9d3263e546092ad931ac8eae32393752f125e6e46c591ebb83c057cfc65213d95f3e6b08c1cbbef73dbb183a02%3A%3Adef284110c2e05944aeabb3194e83c20&h=b54dfa97b166d3642c80a74c36b46150044b1411df7cc23884ff9e3ad19ac367&v=b90514d18373a766ddfb4986428bab2d%3A%3A4fcacbaf00a0fe4173806802ca94107d)

- Click the **Add** button next to the feature you want to use. For example; to use customer recognition based on the calling number, click the **Add** button next to that feature. Fill in fields such as **Function Name, Code, Keypress Details**in the window that opens. After filling in the information completely, click the **Save** button.

![1789041617256-354014654685c4b2faa3cd98.png](https://dosyaindir.netgsm.com.tr/download?p=ba3f85e7bd18fd7d0e21ea3e93df3ddf9c5b9476f286df189296e8bd26338e82358171054b3f42c38cb38914358a07541d0f26771f2227ebb71d03a94a05d0a5108792c470469d9bd933f170508c499ef2886a4b57a126c11f19c305d1fe99c36fab3c787cc5ec30be910b4c571376fc1215749dbd506f6813a5c87faea05037%3A%3A158119daca778f131ea51966ee55c2ff&h=5d6ba7c3f43ecbad4a7e9b88aac3a7891f5c3a23a84b64d820b462c8c6051dfb&v=3b4608d4e234ceac5516b67df1464758%3A%3A1ea9efdf6e53aaced35abfc71c0a27a7)

*You can add the other actions by following the same steps.*

## **Conclusion**

Thanks to the features you define in the Netsipp – ikas integration, your customers can reach order and shipping information by keying, without speaking to an agent. This way you can meet customer requests faster, reduce the workload of your agents and make your call processes more efficient.

## Site menu

- [Introduction](https://docs.netsipp.com/en)
- **Authentication**
  - [Create Account](https://docs.netsipp.com/en/kimlik-dogrulama/hesap-olustur)
  - [User Login](https://docs.netsipp.com/en/kimlik-dogrulama/kullanici-girisi)
  - [Password Reset](https://docs.netsipp.com/en/kimlik-dogrulama/sifre-sifirlama)
- **Organization**
  - [Organization List ](https://docs.netsipp.com/en/organizasyon/organizasyon-listesi)
  - [Organization Settings](https://docs.netsipp.com/en/organizasyon/ayarlar)
  - [Organization Schema](https://docs.netsipp.com/en/organizasyon/sema)
  - [Wallboard](https://docs.netsipp.com/en/organizasyon/tv-ekrani)
  - [Flow Designer](https://docs.netsipp.com/en/organizasyon/akis-diyagrami)
  - [Directory Management](https://docs.netsipp.com/en/organizasyon/rehber)
  - [Break Management](https://docs.netsipp.com/en/organizasyon/molalar)
  - [Supervisor](https://docs.netsipp.com/en/organizasyon/supervisor)
  - [Auto Dialer](https://docs.netsipp.com/en/organizasyon/otomatik-arama)
  - [Public API](https://docs.netsipp.com/en/organizasyon/public-api)
  - [FCT](https://docs.netsipp.com/en/organizasyon/fct)
- **Marketplace**
  - [Product Store](https://docs.netsipp.com/en/pazar-yeri/katalog)
  - [Shopping Cart](https://docs.netsipp.com/en/pazar-yeri/sepet)
  - [Checkout Page](https://docs.netsipp.com/en/pazar-yeri/odeme)
  - [Product Detail Page](https://docs.netsipp.com/en/pazar-yeri/urun-detay)
- **Products**
  - [Cloud PBX Packages](https://docs.netsipp.com/en/urunler/bulut-santral-paketleri)
  - [Agent Module](https://docs.netsipp.com/en/urunler/agent-modulu)
  - [Agent Screen Applications](https://docs.netsipp.com/en/urunler/agent-ekrani-uygulamalari)
  - [Supervisor Module](https://docs.netsipp.com/en/urunler/supervisor-modulu)
  - [Wallboard](https://docs.netsipp.com/en/urunler/tv-ekrani-modulu)
  - [Call Recording](https://docs.netsipp.com/en/urunler/gorusme-kaydi)
  - [Call Transcript](https://docs.netsipp.com/en/urunler/cagri-transkript)
  - [Quality Evaluation Module](https://docs.netsipp.com/en/urunler/kalite-degerlendirme-modulu)
  - [Post-Call Survey](https://docs.netsipp.com/en/urunler/cagri-sonu-anket)
  - [Call Center Reports](https://docs.netsipp.com/en/urunler/cagri-merkezi-raporlari)
  - [Netsipp Live Chat](https://docs.netsipp.com/en/urunler/netsipp-canli-chat)
  - [Directory Lookup](https://docs.netsipp.com/en/urunler/rehber-sorgusu)
  - [PBX Extension](https://docs.netsipp.com/en/urunler/toplam-dahili-adedi)
  - [Telephone Line (Trunk) Package](https://docs.netsipp.com/en/urunler/telefon-hatti)
  - [Netsipp Webhook](https://docs.netsipp.com/en/urunler/netsipp-webhook)
  - [Custom API](https://docs.netsipp.com/en/urunler/ozel-api-custom)
  - [Netsipp Softphone Desktop](https://docs.netsipp.com/en/urunler/netsipp-softphone-masaustu)
  - [Netsipp Softphone Mobile](https://docs.netsipp.com/en/urunler/netsipp-softphone-mobil)
  - [Netgsm SMS](https://docs.netsipp.com/en/urunler/netgsm-sms)
  - [NetIYS](https://docs.netsipp.com/en/urunler/netiys)
  - [Netsipp Mail](https://docs.netsipp.com/en/urunler/netsipp-mail)
  - [Physical IP FCT](https://docs.netsipp.com/en/urunler/fiziki-ip-fct)
  - [Auto Dialer](https://docs.netsipp.com/en/urunler/otomatik-arama-urun)
  - [eSIM-FCT](https://docs.netsipp.com/en/urunler/ip-fct)
  - [NGN Trunk Service](https://docs.netsipp.com/en/urunler/ngn-trunk-hizmeti)
  - [Show Calling Number](https://docs.netsipp.com/en/urunler/arayan-numarayi-goster)
- **PBX Settings**
  - [Extension Management](https://docs.netsipp.com/en/pbx-ayarlari/dahililer)
  - [Queue Management](https://docs.netsipp.com/en/pbx-ayarlari/kuyruklar)
  - [Announcement Management](https://docs.netsipp.com/en/pbx-ayarlari/anonslar)
  - [IVR Menu Management](https://docs.netsipp.com/en/pbx-ayarlari/ivr-listesi)
  - [Department Management](https://docs.netsipp.com/en/pbx-ayarlari/departmanlar)
  - [Team Management](https://docs.netsipp.com/en/pbx-ayarlari/takimlar)
  - [Outbound Call Rules](https://docs.netsipp.com/en/pbx-ayarlari/giden-hatlar)
  - [Inbound Call Rules](https://docs.netsipp.com/en/pbx-ayarlari/gelen-hatlar)
  - [Telephone Line Management](https://docs.netsipp.com/en/pbx-ayarlari/trunk-yonetimi)
  - [Sound Library](https://docs.netsipp.com/en/pbx-ayarlari/sistem-kayitlari)
  - [General Settings](https://docs.netsipp.com/en/pbx-ayarlari/genel-ayarlar)
  - [Time Condition Management](https://docs.netsipp.com/en/pbx-ayarlari/zaman-kosullari)
- **Projects and Tickets**
  - [Projects](https://docs.netsipp.com/en/projeler-ve-biletler/proje-detay)
- **Users and Roles**
  - [Agent (User) Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/agent-yonetimi)
  - [Role Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/roller)
- **Profile and Account**
  - [Profile & Account Settings](https://docs.netsipp.com/en/profil-ve-hesap/profil)
- **Reports**
  - [Call Reports ](https://docs.netsipp.com/en/raporlar/cagri-raporlari)
  - [Agent Call Report](https://docs.netsipp.com/en/raporlar/agent-cagri)
  - [CDR Report](https://docs.netsipp.com/en/raporlar/cdr)
  - [Organization Daily Report](https://docs.netsipp.com/en/raporlar/gunluk-organizasyon)
  - [Queue Daily Report](https://docs.netsipp.com/en/raporlar/kuyruk-gunluk)
  - [Queue Detail Report](https://docs.netsipp.com/en/raporlar/kuyruk-detay)
- **Integrations**
  - [Zoho CRM ](https://docs.netsipp.com/en/entegrasyonlar/zoho-crm)
  - [ikas ](https://docs.netsipp.com/en/entegrasyonlar/ikas) ← this page
  - [Aidatım](https://docs.netsipp.com/en/entegrasyonlar/aidatim)
  - [ArnivaIsp](https://docs.netsipp.com/en/entegrasyonlar/arnivaisp)
  - [Dia](https://docs.netsipp.com/en/entegrasyonlar/dia)
  - [Ennet](https://docs.netsipp.com/en/entegrasyonlar/ennet)
  - [Freshdesk](https://docs.netsipp.com/en/entegrasyonlar/freshdesk)
  - [Halı Pratik](https://docs.netsipp.com/en/entegrasyonlar/hali-pratik)
  - [Hubspot](https://docs.netsipp.com/en/entegrasyonlar/hubspot)
  - [Kommo](https://docs.netsipp.com/en/entegrasyonlar/kommo)
  - [Logo](https://docs.netsipp.com/en/entegrasyonlar/logo)
  - [Monday](https://docs.netsipp.com/en/entegrasyonlar/monday)
  - [NegroPOS](https://docs.netsipp.com/en/entegrasyonlar/negropos)
  - [Slack](https://docs.netsipp.com/en/entegrasyonlar/slack)
  - [Teamgram](https://docs.netsipp.com/en/entegrasyonlar/teamgram)
  - [Ticimax](https://docs.netsipp.com/en/entegrasyonlar/ticimax)
  - [T-Soft](https://docs.netsipp.com/en/entegrasyonlar/tsoft)
  - [Usta Pos](https://docs.netsipp.com/en/entegrasyonlar/usta-pos)
  - [WhatsApp](https://docs.netsipp.com/en/entegrasyonlar/whatsapp)
  - [Zendesk](https://docs.netsipp.com/en/entegrasyonlar/zendesk)
  - [Zoho Desk](https://docs.netsipp.com/en/entegrasyonlar/zoho-desk)
  - [Wiradius](https://docs.netsipp.com/en/entegrasyonlar/wiradius)
  - [Wordpress Woocommerce](https://docs.netsipp.com/en/entegrasyonlar/wordpress-woocommerce)

## Full documentation

- [llms.txt](https://docs.netsipp.com/llms.txt): Site index — every page with its summary
- [llms-full.txt](https://docs.netsipp.com/llms-full.txt): Plain-text copy of every document in one file