---
title: "Agent (User) Management"
description: "On the Agents page you can view the users in your organization, add new agents and update the information of existing agents."
section: "Users and Roles"
site: "Netsipp Knowledge Base"
language: en
url: https://docs.netsipp.com/en/kullanicilar-ve-roller/agent-yonetimi
---

# **Agent (User) Management**

On the **Agents**page you can view the users in your organization, add new agents and update the information of existing agents.

- To reach this screen, follow **Organization Structure > Agents** from the left menu.
- The list includes information such as **Name, E-Mail, Phone Number, Extension, Last Login, Account Status, Two Factor Status**.
- You can customize the columns displayed in the agent list to suit your needs.To do so,**Column Manager**click the section and enable or disable the columns you want to display.
- To quickly reach a specific agent, you can use the **Search** field. In the **Search** field, enter the agent information or the criterion you want to search for. The system will list the agents matching the criterion you entered.

![1788163371691-14c06239034115c501a8fd4c.png](https://dosyaindir.netgsm.com.tr/download?p=760385853ef090db0c6fcc9e731bd79590f839ea16a4bc377dc7266fcbcbc996825297299fa8f8008239d17bba4a14e776c49c2d79018f3d151f4e110e0e41fc7695d8cdc7603dbcf8ba9b8635b80514970b66db86ac837646bc2ab41c286fd1e43569cc5a0bf197ed148f9b5715b494183e2981a45e272003456fccf548a4b9%3A%3Ae38bbdbaf75aa9d1161850211de8c096&h=349cb8d0a2e2f0f22d53286b0888447bdcfc20ab7211310cddb6c561dbe4c24e&v=7c0cf0ca7338d54cb0edf2006fc25e8b%3A%3A39804ad01371c13968076e78dc737823)

## **Add Agent**

To add a new agent to your system, click the **Add** button.

![1788163422445-d8de1afacd7243395ba5d723.png](https://dosyaindir.netgsm.com.tr/download?p=f217ca459ab8393d9322ae822d9f6a0e4c13b4cf20b63f23a6318e07820422ebdd290a105d1fb90ec2b884a1d7100837d42e41318032afa3996e92effd59d481716067660f4532cba87121adf18d1c3cfad635e153d532a0967bce04114143dcc4e8644479693e54861947ca1eccbe2673179a0a2e8e1ceb1d5f23f3a85ccd96%3A%3A7a2e26293338186140626f2fecc32c1a&h=d6e212aabd741c3b74603ebb86571131fbedfac1713e2e00a48c5e7b56392532&v=4d4f1b2022bc1fac7308b663daeef36d%3A%3Acc9b2f06066bdc9e2cc7c05f8aa9c604)

- On the screen that opens, enter the agent's **Name**, **Surname**, **E-Mail,** **Phone Number** and **Extension** information.
- From the **Select Role** field, select the roles to be assigned to the agent.
- Click the **Save** button.

![1788163457205-5301ec3b33a53408b23d4d7e.png](https://dosyaindir.netgsm.com.tr/download?p=c7478ab22ae3cfbe27c1a6f398cda00bdf960e92435832e6c37a010d219018dc090631b5f6caa9b8cae9c421bd02a09c103aa945963b5520dc200e6bf9b0f157adff67f746948365027937fbf9809636fb623f97c9d82eec9aa14512d7f4100cd012639f9e965b30f06955c8e544ea186355b52d4a092328261f4181ffc778d2%3A%3A8aa4a275b9016d023e406d767b738155&h=0fd81788e7afde6a2367cff8c4a1530f30fc339c2b7a84fd8a38bf36cbd39bba&v=f083592a777487e6aabf94bc8d241312%3A%3A8f163b36063cff177077a45a307cd13c)

***Note:**Once the agent is created, an e-mail containing a link is sent to the e-mail address you entered so that they can complete the account setup and create a password.*

## **Other Actions**

To act on a record in the agent list, click the **three dots** icon on the right of the relevant agent. Select the action you want to perform from the menu that opens.

### **Edit**

To update the information or permissions of an existing agent, click the **Edit** option. On the screen that opens, edit the agent's information and assigned roles as needed. Once you have completed your changes, click the **Save** button.

### **Delete**

To remove an agent from the system, click the **Delete** option. Confirm the deletion to remove the relevant agent from the system.

![1788163536243-7419cd640cdf5eaefcb1c769.png](https://dosyaindir.netgsm.com.tr/download?p=e8a1bce09b4fad6328fa7881bf51c9a8db20dcb920099ad985c87c1563102174cbf88b8c3616e74441a24c9512bb1c48d036b6dbb4dd1b888e180b729d67acb747506e08b59edef332ec1c8bc3f2d7ea975a3819e5fc1dbe39ae022cd7c3547e6be1d6c427de5084176e1adad917dcf2d92f1188a2d7e8f18e81f9433013974c%3A%3Adc5a5a9b2810c654b32ded2d6458ca43&h=7dd01214da58d3c985eae58235be1e420e4eb005c7383cd2b217cdb5194ecad6&v=a1165634e214bd8646bdd52f43690951%3A%3A9555e29ca50dd7c9c20eee547f7a16ec)

## **Idle Settings**

You can have an agent's session closed automatically when they take no action for a certain period. To do this, click the settings icon.

- Turn on the **Enable automatic sign-out** option.
- In the **Idle period** field, enter the time in minutes that the agent can go without taking action.
- A warning is shown to the agent **60 seconds before** the period you set expires.
- Once you have completed your settings, click the **Save** button.

![1788163584281-b573aa85d8e3c85e1000717a.png](https://dosyaindir.netgsm.com.tr/download?p=a6ee461ff82a359d7960d75925541b68832ecba41129fa56fe7f4c99c737eace0949b78db2f7b3628d71263f1fffc0045f987a6455c31dc767eee7ef471fab289fc6a2ae35c47b0dce4a39c974148b6fd0307dbb6d39d261e810603c87a4677acbea5f6134067e8a11bebe182485ea7e3e3839848ad305d4c9b188159a7b65d1%3A%3Aa17a54df0d729fe38cfaff98b32aee46&h=dd3277784ce58b61310297967035ac2a8cfb4cfbbc4d8abe90b81a7c1bed3d11&v=c04a33063dd5824baebeccc046ea7773%3A%3Abef26a736d91a38ac896a43a77f5070c)

## **Export the Agent List**

To export your agent list, click the **Download** icon and select one of the **Excel, PDF, CSV, XML or JSON** formats from the options that open.

![1788163630495-8a2dd1e2d5562e8e6454cbc1.png](https://dosyaindir.netgsm.com.tr/download?p=50034c27f71a5c601fb15a0d5b79def5133603e75b39f50d38341f8b711a5b5e4ddbaf8c7df14f7f4be2dd2da88002b505d4b58f5e6b0ddf55f3e9e69825af417117a2d03261a24f08e7eca71dbf8fe47a5f0a1f4996fcb7ea5fe523f3ab502cd266fa108690e8dc2a7ec3b224bbd66fdcfde10f7d57d7afd4228444f25c1df7%3A%3A6874805a3bd9572c5aaf04c257296612&h=566053e65ffbe5aac0e7076cccc21da9737595783c6beb4b6a404b1df20b70d5&v=c2019ccf69666054918088ea6e2ee095%3A%3A6bdf3406da43ee405cdc0f1b7a6d5fb3)

## Site menu

- [Introduction](https://docs.netsipp.com/en)
- **Authentication**
  - [Create Account](https://docs.netsipp.com/en/kimlik-dogrulama/hesap-olustur)
  - [User Login](https://docs.netsipp.com/en/kimlik-dogrulama/kullanici-girisi)
  - [Password Reset](https://docs.netsipp.com/en/kimlik-dogrulama/sifre-sifirlama)
- **Organization**
  - [Organization List ](https://docs.netsipp.com/en/organizasyon/organizasyon-listesi)
  - [Organization Settings](https://docs.netsipp.com/en/organizasyon/ayarlar)
  - [Organization Schema](https://docs.netsipp.com/en/organizasyon/sema)
  - [Wallboard](https://docs.netsipp.com/en/organizasyon/tv-ekrani)
  - [Flow Designer](https://docs.netsipp.com/en/organizasyon/akis-diyagrami)
  - [Directory Management](https://docs.netsipp.com/en/organizasyon/rehber)
  - [Break Management](https://docs.netsipp.com/en/organizasyon/molalar)
  - [Supervisor](https://docs.netsipp.com/en/organizasyon/supervisor)
  - [Auto Dialer](https://docs.netsipp.com/en/organizasyon/otomatik-arama)
  - [Public API](https://docs.netsipp.com/en/organizasyon/public-api)
  - [FCT](https://docs.netsipp.com/en/organizasyon/fct)
- **Marketplace**
  - [Product Store](https://docs.netsipp.com/en/pazar-yeri/katalog)
  - [Shopping Cart](https://docs.netsipp.com/en/pazar-yeri/sepet)
  - [Checkout Page](https://docs.netsipp.com/en/pazar-yeri/odeme)
  - [Product Detail Page](https://docs.netsipp.com/en/pazar-yeri/urun-detay)
- **Products**
  - [Cloud PBX Packages](https://docs.netsipp.com/en/urunler/bulut-santral-paketleri)
  - [Agent Module](https://docs.netsipp.com/en/urunler/agent-modulu)
  - [Agent Screen Applications](https://docs.netsipp.com/en/urunler/agent-ekrani-uygulamalari)
  - [Supervisor Module](https://docs.netsipp.com/en/urunler/supervisor-modulu)
  - [Wallboard](https://docs.netsipp.com/en/urunler/tv-ekrani-modulu)
  - [Call Recording](https://docs.netsipp.com/en/urunler/gorusme-kaydi)
  - [Call Transcript](https://docs.netsipp.com/en/urunler/cagri-transkript)
  - [Quality Evaluation Module](https://docs.netsipp.com/en/urunler/kalite-degerlendirme-modulu)
  - [Post-Call Survey](https://docs.netsipp.com/en/urunler/cagri-sonu-anket)
  - [Call Center Reports](https://docs.netsipp.com/en/urunler/cagri-merkezi-raporlari)
  - [Netsipp Live Chat](https://docs.netsipp.com/en/urunler/netsipp-canli-chat)
  - [Directory Lookup](https://docs.netsipp.com/en/urunler/rehber-sorgusu)
  - [PBX Extension](https://docs.netsipp.com/en/urunler/toplam-dahili-adedi)
  - [Telephone Line (Trunk) Package](https://docs.netsipp.com/en/urunler/telefon-hatti)
  - [Netsipp Webhook](https://docs.netsipp.com/en/urunler/netsipp-webhook)
  - [Custom API](https://docs.netsipp.com/en/urunler/ozel-api-custom)
  - [Netsipp Softphone Desktop](https://docs.netsipp.com/en/urunler/netsipp-softphone-masaustu)
  - [Netsipp Softphone Mobile](https://docs.netsipp.com/en/urunler/netsipp-softphone-mobil)
  - [Netgsm SMS](https://docs.netsipp.com/en/urunler/netgsm-sms)
  - [NetIYS](https://docs.netsipp.com/en/urunler/netiys)
  - [Netsipp Mail](https://docs.netsipp.com/en/urunler/netsipp-mail)
  - [Physical IP FCT](https://docs.netsipp.com/en/urunler/fiziki-ip-fct)
  - [Auto Dialer](https://docs.netsipp.com/en/urunler/otomatik-arama-urun)
  - [eSIM-FCT](https://docs.netsipp.com/en/urunler/ip-fct)
  - [NGN Trunk Service](https://docs.netsipp.com/en/urunler/ngn-trunk-hizmeti)
  - [Show Calling Number](https://docs.netsipp.com/en/urunler/arayan-numarayi-goster)
- **PBX Settings**
  - [Extension Management](https://docs.netsipp.com/en/pbx-ayarlari/dahililer)
  - [Queue Management](https://docs.netsipp.com/en/pbx-ayarlari/kuyruklar)
  - [Announcement Management](https://docs.netsipp.com/en/pbx-ayarlari/anonslar)
  - [IVR Menu Management](https://docs.netsipp.com/en/pbx-ayarlari/ivr-listesi)
  - [Department Management](https://docs.netsipp.com/en/pbx-ayarlari/departmanlar)
  - [Team Management](https://docs.netsipp.com/en/pbx-ayarlari/takimlar)
  - [Outbound Call Rules](https://docs.netsipp.com/en/pbx-ayarlari/giden-hatlar)
  - [Inbound Call Rules](https://docs.netsipp.com/en/pbx-ayarlari/gelen-hatlar)
  - [Telephone Line Management](https://docs.netsipp.com/en/pbx-ayarlari/trunk-yonetimi)
  - [Sound Library](https://docs.netsipp.com/en/pbx-ayarlari/sistem-kayitlari)
  - [General Settings](https://docs.netsipp.com/en/pbx-ayarlari/genel-ayarlar)
  - [Time Condition Management](https://docs.netsipp.com/en/pbx-ayarlari/zaman-kosullari)
- **Projects and Tickets**
  - [Projects](https://docs.netsipp.com/en/projeler-ve-biletler/proje-detay)
- **Users and Roles**
  - [Agent (User) Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/agent-yonetimi) ← this page
  - [Role Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/roller)
- **Profile and Account**
  - [Profile & Account Settings](https://docs.netsipp.com/en/profil-ve-hesap/profil)
- **Reports**
  - [Call Reports ](https://docs.netsipp.com/en/raporlar/cagri-raporlari)
  - [Agent Call Report](https://docs.netsipp.com/en/raporlar/agent-cagri)
  - [CDR Report](https://docs.netsipp.com/en/raporlar/cdr)
  - [Organization Daily Report](https://docs.netsipp.com/en/raporlar/gunluk-organizasyon)
  - [Queue Daily Report](https://docs.netsipp.com/en/raporlar/kuyruk-gunluk)
  - [Queue Detail Report](https://docs.netsipp.com/en/raporlar/kuyruk-detay)
- **Integrations**
  - [Zoho CRM ](https://docs.netsipp.com/en/entegrasyonlar/zoho-crm)
  - [ikas ](https://docs.netsipp.com/en/entegrasyonlar/ikas)
  - [Aidatım](https://docs.netsipp.com/en/entegrasyonlar/aidatim)
  - [ArnivaIsp](https://docs.netsipp.com/en/entegrasyonlar/arnivaisp)
  - [Dia](https://docs.netsipp.com/en/entegrasyonlar/dia)
  - [Ennet](https://docs.netsipp.com/en/entegrasyonlar/ennet)
  - [Freshdesk](https://docs.netsipp.com/en/entegrasyonlar/freshdesk)
  - [Halı Pratik](https://docs.netsipp.com/en/entegrasyonlar/hali-pratik)
  - [Hubspot](https://docs.netsipp.com/en/entegrasyonlar/hubspot)
  - [Kommo](https://docs.netsipp.com/en/entegrasyonlar/kommo)
  - [Logo](https://docs.netsipp.com/en/entegrasyonlar/logo)
  - [Monday](https://docs.netsipp.com/en/entegrasyonlar/monday)
  - [NegroPOS](https://docs.netsipp.com/en/entegrasyonlar/negropos)
  - [Slack](https://docs.netsipp.com/en/entegrasyonlar/slack)
  - [Teamgram](https://docs.netsipp.com/en/entegrasyonlar/teamgram)
  - [Ticimax](https://docs.netsipp.com/en/entegrasyonlar/ticimax)
  - [T-Soft](https://docs.netsipp.com/en/entegrasyonlar/tsoft)
  - [Usta Pos](https://docs.netsipp.com/en/entegrasyonlar/usta-pos)
  - [WhatsApp](https://docs.netsipp.com/en/entegrasyonlar/whatsapp)
  - [Zendesk](https://docs.netsipp.com/en/entegrasyonlar/zendesk)
  - [Zoho Desk](https://docs.netsipp.com/en/entegrasyonlar/zoho-desk)
  - [Wiradius](https://docs.netsipp.com/en/entegrasyonlar/wiradius)
  - [Wordpress Woocommerce](https://docs.netsipp.com/en/entegrasyonlar/wordpress-woocommerce)

## Full documentation

- [llms.txt](https://docs.netsipp.com/llms.txt): Site index — every page with its summary
- [llms-full.txt](https://docs.netsipp.com/llms-full.txt): Plain-text copy of every document in one file