---
title: "Break Management"
description: "Break Management is the screen where you define the break types the agents working in your organization can use and manage the existing break records."
section: "Organization"
site: "Netsipp Knowledge Base"
language: en
url: https://docs.netsipp.com/en/organizasyon/molalar
---

# **Break Management**

**Break Management** is the screen where you define the break types the agents working in your organization can use and manage the existing break records. The break types you define are used when agents choose a break, and the break durations you set can be tracked in the agent performance reports.

- To reach this screen, follow **Organization Structure > Breaks** in the left menu.
- The break list shows information such as **Break Name, Break Description, Break Duration and Break Status**.
- You can arrange the columns in the list to suit your needs. To do that, click the **Column manager** section and switch the columns you want to see on or off.
- Use the search field at the top of the screen to find a specific break record.

![1787744325604-3416087d76a16d03c0c7f57c.png](https://dosyaindir.netgsm.com.tr/download?p=2525efd733824b2406a47b3a984f7ed6618a9dba65b4f7120c8ad9ef73bbae89cc4fb3df0ef80e97ab4c35acfde87ba60aa2ed6d3c0d5548461e3cc8cc286ec916f0e8e4c4b4f70923a1f6d8574855085c3e436f06a9174adf6272ee5bc6eb7581faa2012b83e66a5db400368c3277fd329d0dca98433353cf9f88dd4c3a3e9b%3A%3A9f9180ca9a081b92b1f2c92e38a534a2&h=1febed527f8e16433f1a8098e8aac476ff8816ee32619c2095ac4dd5afeeabe8&v=2f21d6c0299900037e4036468527142d%3A%3A36ac9fe8a2a90e67c5001265214c2d6d)

## **Add Break**

To define a new break type for your organization, click the **Add** button at the top of the screen.

![1787744373909-1ee49ad1a8144fc1213ef167.png](https://dosyaindir.netgsm.com.tr/download?p=719a0f9ccdd0c22674271067d7cd524f9881710c52129c9c8176a63db61e1ec84709543b67276313ed5048237b04c0bba60373a8bb0ea2dfa580eea7b589cc6bd7e04a6e43d9c3ec0a89ca19b45cbe3da3e55af172df919127e0a67ef579c6424a6e4e1a5b3c58b968e1c28f1ac0c1117c7ed45646293731136671a05081503a%3A%3A479dbad7bc7ae11902c0a441ec21e0b4&h=7a7ec1f9456e2b46193824d81938db21f7c9aa91e636fcbc2f2176629a2381ad&v=38c825f4b60f183cb75ddfad5fbf36f6%3A%3A3091598a6be9b2db27f9bc174f2d8b4c)

- On the screen that opens, enter the **Break Name, Break Duration and Break Description**. Use the **Change Color** field to set the color of the break type.
- Once you have completed the required information, click the **Save** button to create the break record.

![1787744418234-7bca75243d792017407be157.png](https://dosyaindir.netgsm.com.tr/download?p=2f35ce2763f74c3c356dfeb6e9710018e5c0148d8a0dee16ef25797550627d7524384eca0d6ba6560b4b7afd6101d8437180df4aa2d035c85316a4bb48b9f7723d60b3c650d6af2f7551c1031e737666a913866adb9907a7dfe4ffb7e0bd01ab27f188baa91fbb3ca21238dc9a8c469f37d2923683b17cd236e057c3fc563a58%3A%3Af2b14bb09fea2cb06b7c7ad4cb050292&h=f5318b050f1bb4a032caeefd261d11c010e2bd86b34afaf8b6ad751e49a7704e&v=c2b3a28fdd6408743d79b3c09d7be0b9%3A%3Ad3eba4d1ead705f0a70d81f309002a77)

## **Edit Break**

To change the details of an existing break record or update its status, click the **three dots** icon at the far right of the relevant row. Select **Edit** from the menu that opens. You can update the break details and set the break to **active or passive**. Once you have finished editing, click the **Save** button.

## **Delete Break**

To remove a break record that is no longer used from the system, click the **three dots** icon in the row of the relevant break. Select **Delete** from the menu that opens to remove the break record from the system.

![1787744495905-b19c964345256c71b14b40b6.png](https://dosyaindir.netgsm.com.tr/download?p=15c8190503b34dd0d69abd07c15b7381348a22fc79110723a96daba83cb4fa2a37ed897f2583fbb0979819c003c24919a2a324c1593d299c183f3997ae7239ddd0aa854b1f32f2b7ba07c1815a3247cd90fe42d1250ca4d7bdcea73b182a9d21a7a905217760ca813886e78e47f43e37c425af4600ffb9f843da7e09450a3a39%3A%3A5b6516d429deb7ac58317c06e5bb1a7c&h=f2d646e63775916b24e34d0a5beef65d24ef06d0375e9a5b37571029aef1fe0f&v=b91e45b29d21d759999b8eca9aa80167%3A%3Ab48163c2cfba893cde2f257d6f9d66a3)

## **ACW Duration Settings**

The **After Call Work (ACW)** feature automatically places the agent in the break type you set when a call ends. When the defined duration expires, the agent is automatically released from the break.

![1787744541193-06f069a9b85190a86ecc4201.png](https://dosyaindir.netgsm.com.tr/download?p=5194802eb934b7e9b73b3693d807976248c75aa21d84cda95630b01233529f0464bfa56ab50df358ed3950ff89351d1bb3520cc7bcda9ea1b2074af9afe1a69b32c73b5f026e7d3d2ff6cef1421be1bd6b7a8f4634f3ab904c875f03f528dfcd6d827b4ee09f930fc890a0b4c7fe09edf151aa480bcac0663d3eb8d6125d1a68%3A%3Adb9ba44253a2bc73640e2f7943756e85&h=095bc462c33412d742193936e3188755f068bda56fafc7db4e38decda5c533d1&v=809673a3013ea9145f97d04ef9faff7e%3A%3Af03dc304045b00c2ee2885b911687dac)

- To set the ACW duration, click the **Set ACW Duration** button. In the window that opens, enter the duration in **seconds** and click the **Save** button.

![1787744580836-5b4276f48c9b10024f71e74c.png](https://dosyaindir.netgsm.com.tr/download?p=8b322b9a7594107d9a11651ae8c84ca0756f6c20f07077b8c9b21934de9bfe2a4cd4f28bfe30f0e222da29dc4e80b819be159d080e9a82d43e0090f1cd432b33b80ca58470ef5b66c702c729adfd8f4ad5c799c1bc5cc53978b5fed21466440dbcb514c422b2c9e6f0c0fe46a0f43c211e254833945ccd5f0f65367ee28ebd99%3A%3A1c0fe8be57d4af20660e53a9747720e5&h=40dd56b945673430ebdc8b794f66b9688fd99f317ba5aae8cb191996fecfe483&v=002a4ced8d66ef85d8d2c0c66828b231%3A%3A6788982e3820593d3a6bd59c267095bd)

***Note:**To use the break settings, you must have purchased at least one**Agent Module**from the**Product Store**.*

## Site menu

- [Introduction](https://docs.netsipp.com/en)
- **Authentication**
  - [Create Account](https://docs.netsipp.com/en/kimlik-dogrulama/hesap-olustur)
  - [User Login](https://docs.netsipp.com/en/kimlik-dogrulama/kullanici-girisi)
  - [Password Reset](https://docs.netsipp.com/en/kimlik-dogrulama/sifre-sifirlama)
- **Organization**
  - [Organization List ](https://docs.netsipp.com/en/organizasyon/organizasyon-listesi)
  - [Organization Settings](https://docs.netsipp.com/en/organizasyon/ayarlar)
  - [Organization Schema](https://docs.netsipp.com/en/organizasyon/sema)
  - [Wallboard](https://docs.netsipp.com/en/organizasyon/tv-ekrani)
  - [Flow Designer](https://docs.netsipp.com/en/organizasyon/akis-diyagrami)
  - [Directory Management](https://docs.netsipp.com/en/organizasyon/rehber)
  - [Break Management](https://docs.netsipp.com/en/organizasyon/molalar) ← this page
  - [Supervisor](https://docs.netsipp.com/en/organizasyon/supervisor)
  - [Auto Dialer](https://docs.netsipp.com/en/organizasyon/otomatik-arama)
  - [Public API](https://docs.netsipp.com/en/organizasyon/public-api)
  - [FCT](https://docs.netsipp.com/en/organizasyon/fct)
- **Marketplace**
  - [Product Store](https://docs.netsipp.com/en/pazar-yeri/katalog)
  - [Shopping Cart](https://docs.netsipp.com/en/pazar-yeri/sepet)
  - [Checkout Page](https://docs.netsipp.com/en/pazar-yeri/odeme)
  - [Product Detail Page](https://docs.netsipp.com/en/pazar-yeri/urun-detay)
- **Products**
  - [Cloud PBX Packages](https://docs.netsipp.com/en/urunler/bulut-santral-paketleri)
  - [Agent Module](https://docs.netsipp.com/en/urunler/agent-modulu)
  - [Agent Screen Applications](https://docs.netsipp.com/en/urunler/agent-ekrani-uygulamalari)
  - [Supervisor Module](https://docs.netsipp.com/en/urunler/supervisor-modulu)
  - [Wallboard](https://docs.netsipp.com/en/urunler/tv-ekrani-modulu)
  - [Call Recording](https://docs.netsipp.com/en/urunler/gorusme-kaydi)
  - [Call Transcript](https://docs.netsipp.com/en/urunler/cagri-transkript)
  - [Quality Evaluation Module](https://docs.netsipp.com/en/urunler/kalite-degerlendirme-modulu)
  - [Post-Call Survey](https://docs.netsipp.com/en/urunler/cagri-sonu-anket)
  - [Call Center Reports](https://docs.netsipp.com/en/urunler/cagri-merkezi-raporlari)
  - [Netsipp Live Chat](https://docs.netsipp.com/en/urunler/netsipp-canli-chat)
  - [Directory Lookup](https://docs.netsipp.com/en/urunler/rehber-sorgusu)
  - [PBX Extension](https://docs.netsipp.com/en/urunler/toplam-dahili-adedi)
  - [Telephone Line (Trunk) Package](https://docs.netsipp.com/en/urunler/telefon-hatti)
  - [Netsipp Webhook](https://docs.netsipp.com/en/urunler/netsipp-webhook)
  - [Custom API](https://docs.netsipp.com/en/urunler/ozel-api-custom)
  - [Netsipp Softphone Desktop](https://docs.netsipp.com/en/urunler/netsipp-softphone-masaustu)
  - [Netsipp Softphone Mobile](https://docs.netsipp.com/en/urunler/netsipp-softphone-mobil)
  - [Netgsm SMS](https://docs.netsipp.com/en/urunler/netgsm-sms)
  - [NetIYS](https://docs.netsipp.com/en/urunler/netiys)
  - [Netsipp Mail](https://docs.netsipp.com/en/urunler/netsipp-mail)
  - [Physical IP FCT](https://docs.netsipp.com/en/urunler/fiziki-ip-fct)
  - [Auto Dialer](https://docs.netsipp.com/en/urunler/otomatik-arama-urun)
  - [eSIM-FCT](https://docs.netsipp.com/en/urunler/ip-fct)
  - [NGN Trunk Service](https://docs.netsipp.com/en/urunler/ngn-trunk-hizmeti)
  - [Show Calling Number](https://docs.netsipp.com/en/urunler/arayan-numarayi-goster)
- **PBX Settings**
  - [Extension Management](https://docs.netsipp.com/en/pbx-ayarlari/dahililer)
  - [Queue Management](https://docs.netsipp.com/en/pbx-ayarlari/kuyruklar)
  - [Announcement Management](https://docs.netsipp.com/en/pbx-ayarlari/anonslar)
  - [IVR Menu Management](https://docs.netsipp.com/en/pbx-ayarlari/ivr-listesi)
  - [Department Management](https://docs.netsipp.com/en/pbx-ayarlari/departmanlar)
  - [Team Management](https://docs.netsipp.com/en/pbx-ayarlari/takimlar)
  - [Outbound Call Rules](https://docs.netsipp.com/en/pbx-ayarlari/giden-hatlar)
  - [Inbound Call Rules](https://docs.netsipp.com/en/pbx-ayarlari/gelen-hatlar)
  - [Telephone Line Management](https://docs.netsipp.com/en/pbx-ayarlari/trunk-yonetimi)
  - [Sound Library](https://docs.netsipp.com/en/pbx-ayarlari/sistem-kayitlari)
  - [General Settings](https://docs.netsipp.com/en/pbx-ayarlari/genel-ayarlar)
  - [Time Condition Management](https://docs.netsipp.com/en/pbx-ayarlari/zaman-kosullari)
- **Projects and Tickets**
  - [Projects](https://docs.netsipp.com/en/projeler-ve-biletler/proje-detay)
- **Users and Roles**
  - [Agent (User) Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/agent-yonetimi)
  - [Role Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/roller)
- **Profile and Account**
  - [Profile & Account Settings](https://docs.netsipp.com/en/profil-ve-hesap/profil)
- **Reports**
  - [Call Reports ](https://docs.netsipp.com/en/raporlar/cagri-raporlari)
  - [Agent Call Report](https://docs.netsipp.com/en/raporlar/agent-cagri)
  - [CDR Report](https://docs.netsipp.com/en/raporlar/cdr)
  - [Organization Daily Report](https://docs.netsipp.com/en/raporlar/gunluk-organizasyon)
  - [Queue Daily Report](https://docs.netsipp.com/en/raporlar/kuyruk-gunluk)
  - [Queue Detail Report](https://docs.netsipp.com/en/raporlar/kuyruk-detay)
- **Integrations**
  - [Zoho CRM ](https://docs.netsipp.com/en/entegrasyonlar/zoho-crm)
  - [ikas ](https://docs.netsipp.com/en/entegrasyonlar/ikas)
  - [Aidatım](https://docs.netsipp.com/en/entegrasyonlar/aidatim)
  - [ArnivaIsp](https://docs.netsipp.com/en/entegrasyonlar/arnivaisp)
  - [Dia](https://docs.netsipp.com/en/entegrasyonlar/dia)
  - [Ennet](https://docs.netsipp.com/en/entegrasyonlar/ennet)
  - [Freshdesk](https://docs.netsipp.com/en/entegrasyonlar/freshdesk)
  - [Halı Pratik](https://docs.netsipp.com/en/entegrasyonlar/hali-pratik)
  - [Hubspot](https://docs.netsipp.com/en/entegrasyonlar/hubspot)
  - [Kommo](https://docs.netsipp.com/en/entegrasyonlar/kommo)
  - [Logo](https://docs.netsipp.com/en/entegrasyonlar/logo)
  - [Monday](https://docs.netsipp.com/en/entegrasyonlar/monday)
  - [NegroPOS](https://docs.netsipp.com/en/entegrasyonlar/negropos)
  - [Slack](https://docs.netsipp.com/en/entegrasyonlar/slack)
  - [Teamgram](https://docs.netsipp.com/en/entegrasyonlar/teamgram)
  - [Ticimax](https://docs.netsipp.com/en/entegrasyonlar/ticimax)
  - [T-Soft](https://docs.netsipp.com/en/entegrasyonlar/tsoft)
  - [Usta Pos](https://docs.netsipp.com/en/entegrasyonlar/usta-pos)
  - [WhatsApp](https://docs.netsipp.com/en/entegrasyonlar/whatsapp)
  - [Zendesk](https://docs.netsipp.com/en/entegrasyonlar/zendesk)
  - [Zoho Desk](https://docs.netsipp.com/en/entegrasyonlar/zoho-desk)
  - [Wiradius](https://docs.netsipp.com/en/entegrasyonlar/wiradius)
  - [Wordpress Woocommerce](https://docs.netsipp.com/en/entegrasyonlar/wordpress-woocommerce)

## Full documentation

- [llms.txt](https://docs.netsipp.com/llms.txt): Site index — every page with its summary
- [llms-full.txt](https://docs.netsipp.com/llms-full.txt): Plain-text copy of every document in one file