---
title: "Team Management"
description: "A team is a structure that groups users who work together toward a shared task or responsibility within the organization. Teams let you manage users in an orderly way."
section: "PBX Settings"
site: "Netsipp Knowledge Base"
language: en
url: https://docs.netsipp.com/en/pbx-ayarlari/takimlar
---

# **Team Management**

**A team** is a structure that groups users who work together toward a shared task or responsibility within the organization. Teams let you manage users in an orderly way. From the **Team Management** screen you can create, view, edit, delete and export your teams.

- To reach the Team Management screen, follow **Organization Structure > Teams** from the left menu.
- This screen lists all teams defined in the system. The team list shows basic information for each team, such as **Team Name, Description, Department**.
- You can customize the columns shown in the team list to suit your needs. To do so, click the **Column manager** section and toggle the columns you want to display on or off.

![1785822769137-d020f8a7f31ba61f212077f3.png](https://dosyaindir.netgsm.com.tr/download?p=e9d0565c5e5b58fafdaa71cefc76c7a00a86f04be161313bdecc28bfc4efadc68e3710beca99fcc22898ce6a8541c338174b66c5888d0f88a9df2163dda585c4f9ad9f07ecff8b42b1ff57c441d36f535754474f6a935d56c465f8553145895a8bf1e2ccf08f7dda4dbc85801a4cbf11e82ec10d7b3626a8357498789d98885d%3A%3Ae385793cd2c02d2024ab45df2188204b&h=6a3881634c9143a1972e9900fb1fac5a52215bd2ada11c53fc50f23713a7775b&v=cce314fe8e74b16828525b1e2187bb00%3A%3Add46e4d39fd3a06f64f4c852ea5f1f8a)

## **Adding a Team**

**Add Team** is the screen that lets you group users who work together for a specific purpose or business process under the same team.

- To create a new team, follow **Organization Structure > Teams** from the left menu.
- On the Teams page, click the **Add** button to open the team creation screen.

![1785822964994-a434e6ff90618b4c7e401fd0.png](https://dosyaindir.netgsm.com.tr/download?p=3dce7cbebc50ff7cc551b077c0f400c8ed38bb115e3ebd318fb7f88b66e8691df3b80896331c0fb058fc1dc237525a1e62e739069dfbe5a28be921ca72de9c4ecc0b7ebf6020528f61c927bee257e0166871843de9c501e6fac12f63757d7b6f8a41fa1a1cd677ea01153347e4078a69a109487f10584f2cc06afa293959f42d%3A%3A3486b8ee519c24f33b4bf524c81d486c&h=f58bf69564e3630e9bb3d2b3be467bafdbd15e12f14fd2ace7ebc6d2f3497919&v=172b2ab2c9a1079cc6b054578b68bf02%3A%3A48539242c9d6abce8538cb23cc5ff322)

On the screen that opens, enter the basic information for the team you are creating. You can fill in the following fields:

- **Team Name:** Enter the name of the team you are creating.
- **Department:** Select the department the team will belong to.
- **Description:** Add descriptive information about the team.

Once you have entered the required information, click the **Save** button to create the new team. After saving, the team you created appears in the **Teams** list.

![1785823016096-0fc7f8e460842d1ae023f2ce.png](https://dosyaindir.netgsm.com.tr/download?p=a5a70ed30c647a75365ae87207f8b43d71e36a2f90dd5a50c3b4af5bde6272af5196ccfc127a8432d6a292d84e714a85c98dc4e4d8ca310c22efc2135791a422a8d56b14417bc853bec6b95fbf12796b6cd96ba833b21c05a50db6b62b77c72d283ea4929f2e4c3719ae636d70b7cdab9ffd5e85bf6515084be61ffdcd0e9170%3A%3A77dcfc89e03884bd04d9c60881d1838a&h=b7652f328a25ba1d945df33fe3ea40bf434b7ebad9a25802df4aebf76903976b&v=61532a5cf74acb2e1f43dbadda70d549%3A%3A822eac8733b9daf062746431e9634a79)

## **Editing a Team**

**Edit Team** is the screen where you can update the details of teams you created earlier and remove teams you no longer need. This screen lets you keep your organization structure up to date and track your teams easily.

- To edit an existing team, follow **Organization Structure > Teams** from the left menu.
- Find the team you want to update in the team list. Click the **three-dot** icon at the far right of the row and select **Edit** from the menu that opens.

![1785823172037-d631be649ba6694f61402046.png](https://dosyaindir.netgsm.com.tr/download?p=1e91d0fa83f8f95da8fdce061acc5d4f69c2ac0216953e967f1f4eee98d908ae0576ceb9bb81a0bab0a4c81910b0400f563da7535b161723aed29b27c39f54ab5aee379634115394423ac1db1cde790e8bbc2e2f1ba1474e4864c52f8e23795640c9cb3eea7c1f24979c4adce261041f49873ad053ea387f3e7e9f65bdf497e2%3A%3Ac123c84c7766b459b013ec2cb1e104b9&h=c503212b57c0faa8ca15e0db75882ade20a284d7168ae8e246ffe3dcd12395d7&v=d6d950999068f3f896849a767d572296%3A%3A19222b37d2b9b9fdd7932e33dcf0bb85)

On the edit screen you can view the team's current details and update them as needed. You can edit the following on this screen:

- Team Name
- Department it belongs to
- Description

Once you have made the required changes, click the **Save** button to save your updates to the system.

## **Deleting a Team**

To remove a team that is no longer used, find its row in the **Teams** list and click the **three-dot** icon at the far right. From the menu that opens, select **Delete** to remove the team from the system.

***Note:**Before deleting a team, check the status of the users and records linked to it. This helps you avoid possible disruptions in your organization structure.*

## **Exporting the Team List**

You can export your team list by clicking the **Download** icon at the top of the screen in **Excel, CSV, PDF, XML** or **JSON** format.

![1785822870252-2e83a3eaadea995a4033791a.png](https://dosyaindir.netgsm.com.tr/download?p=1b4957021571ce416c057380e01aad2f1b10dea0eb76b05c26da73ffa45062c151bf9e8ecbac6255a60e8a1e61cff23a6311be38d0dc32cdff0763035f6a2cd5d2d5b7ecc5a8367c1c8f9797bdf4c170b658d667d1ae9ac1f7c4268eac8062e9ab665fd34209e5fc2d1b3bd08c040dc6b977370571c33e727db560bdbc5f8c8e%3A%3Ae8f305fa52b99e10979a491039156a85&h=de5f6936b83c4097e0fe2dd953068d387f8532d4706316cd5566526ec2540feb&v=90a605ea78f6739a8f56a2b29a974a35%3A%3Ab1e7a58db024c374b8d1255607c3cb15)

## Site menu

- [Introduction](https://docs.netsipp.com/en)
- **Authentication**
  - [Create Account](https://docs.netsipp.com/en/kimlik-dogrulama/hesap-olustur)
  - [User Login](https://docs.netsipp.com/en/kimlik-dogrulama/kullanici-girisi)
  - [Password Reset](https://docs.netsipp.com/en/kimlik-dogrulama/sifre-sifirlama)
- **Organization**
  - [Organization List ](https://docs.netsipp.com/en/organizasyon/organizasyon-listesi)
  - [Organization Settings](https://docs.netsipp.com/en/organizasyon/ayarlar)
  - [Organization Schema](https://docs.netsipp.com/en/organizasyon/sema)
  - [Wallboard](https://docs.netsipp.com/en/organizasyon/tv-ekrani)
  - [Flow Designer](https://docs.netsipp.com/en/organizasyon/akis-diyagrami)
  - [Directory Management](https://docs.netsipp.com/en/organizasyon/rehber)
  - [Break Management](https://docs.netsipp.com/en/organizasyon/molalar)
  - [Supervisor](https://docs.netsipp.com/en/organizasyon/supervisor)
  - [Auto Dialer](https://docs.netsipp.com/en/organizasyon/otomatik-arama)
  - [Public API](https://docs.netsipp.com/en/organizasyon/public-api)
  - [FCT](https://docs.netsipp.com/en/organizasyon/fct)
- **Marketplace**
  - [Product Store](https://docs.netsipp.com/en/pazar-yeri/katalog)
  - [Shopping Cart](https://docs.netsipp.com/en/pazar-yeri/sepet)
  - [Checkout Page](https://docs.netsipp.com/en/pazar-yeri/odeme)
  - [Product Detail Page](https://docs.netsipp.com/en/pazar-yeri/urun-detay)
- **Products**
  - [Cloud PBX Packages](https://docs.netsipp.com/en/urunler/bulut-santral-paketleri)
  - [Agent Module](https://docs.netsipp.com/en/urunler/agent-modulu)
  - [Agent Screen Applications](https://docs.netsipp.com/en/urunler/agent-ekrani-uygulamalari)
  - [Supervisor Module](https://docs.netsipp.com/en/urunler/supervisor-modulu)
  - [Wallboard](https://docs.netsipp.com/en/urunler/tv-ekrani-modulu)
  - [Call Recording](https://docs.netsipp.com/en/urunler/gorusme-kaydi)
  - [Call Transcript](https://docs.netsipp.com/en/urunler/cagri-transkript)
  - [Quality Evaluation Module](https://docs.netsipp.com/en/urunler/kalite-degerlendirme-modulu)
  - [Post-Call Survey](https://docs.netsipp.com/en/urunler/cagri-sonu-anket)
  - [Call Center Reports](https://docs.netsipp.com/en/urunler/cagri-merkezi-raporlari)
  - [Netsipp Live Chat](https://docs.netsipp.com/en/urunler/netsipp-canli-chat)
  - [Directory Lookup](https://docs.netsipp.com/en/urunler/rehber-sorgusu)
  - [PBX Extension](https://docs.netsipp.com/en/urunler/toplam-dahili-adedi)
  - [Telephone Line (Trunk) Package](https://docs.netsipp.com/en/urunler/telefon-hatti)
  - [Netsipp Webhook](https://docs.netsipp.com/en/urunler/netsipp-webhook)
  - [Custom API](https://docs.netsipp.com/en/urunler/ozel-api-custom)
  - [Netsipp Softphone Desktop](https://docs.netsipp.com/en/urunler/netsipp-softphone-masaustu)
  - [Netsipp Softphone Mobile](https://docs.netsipp.com/en/urunler/netsipp-softphone-mobil)
  - [Netgsm SMS](https://docs.netsipp.com/en/urunler/netgsm-sms)
  - [NetIYS](https://docs.netsipp.com/en/urunler/netiys)
  - [Netsipp Mail](https://docs.netsipp.com/en/urunler/netsipp-mail)
  - [Physical IP FCT](https://docs.netsipp.com/en/urunler/fiziki-ip-fct)
  - [Auto Dialer](https://docs.netsipp.com/en/urunler/otomatik-arama-urun)
  - [eSIM-FCT](https://docs.netsipp.com/en/urunler/ip-fct)
  - [NGN Trunk Service](https://docs.netsipp.com/en/urunler/ngn-trunk-hizmeti)
  - [Show Calling Number](https://docs.netsipp.com/en/urunler/arayan-numarayi-goster)
- **PBX Settings**
  - [Extension Management](https://docs.netsipp.com/en/pbx-ayarlari/dahililer)
  - [Queue Management](https://docs.netsipp.com/en/pbx-ayarlari/kuyruklar)
  - [Announcement Management](https://docs.netsipp.com/en/pbx-ayarlari/anonslar)
  - [IVR Menu Management](https://docs.netsipp.com/en/pbx-ayarlari/ivr-listesi)
  - [Department Management](https://docs.netsipp.com/en/pbx-ayarlari/departmanlar)
  - [Team Management](https://docs.netsipp.com/en/pbx-ayarlari/takimlar) ← this page
  - [Outbound Call Rules](https://docs.netsipp.com/en/pbx-ayarlari/giden-hatlar)
  - [Inbound Call Rules](https://docs.netsipp.com/en/pbx-ayarlari/gelen-hatlar)
  - [Telephone Line Management](https://docs.netsipp.com/en/pbx-ayarlari/trunk-yonetimi)
  - [Sound Library](https://docs.netsipp.com/en/pbx-ayarlari/sistem-kayitlari)
  - [General Settings](https://docs.netsipp.com/en/pbx-ayarlari/genel-ayarlar)
  - [Time Condition Management](https://docs.netsipp.com/en/pbx-ayarlari/zaman-kosullari)
- **Projects and Tickets**
  - [Projects](https://docs.netsipp.com/en/projeler-ve-biletler/proje-detay)
- **Users and Roles**
  - [Agent (User) Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/agent-yonetimi)
  - [Role Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/roller)
- **Profile and Account**
  - [Profile & Account Settings](https://docs.netsipp.com/en/profil-ve-hesap/profil)
- **Reports**
  - [Call Reports ](https://docs.netsipp.com/en/raporlar/cagri-raporlari)
  - [Agent Call Report](https://docs.netsipp.com/en/raporlar/agent-cagri)
  - [CDR Report](https://docs.netsipp.com/en/raporlar/cdr)
  - [Organization Daily Report](https://docs.netsipp.com/en/raporlar/gunluk-organizasyon)
  - [Queue Daily Report](https://docs.netsipp.com/en/raporlar/kuyruk-gunluk)
  - [Queue Detail Report](https://docs.netsipp.com/en/raporlar/kuyruk-detay)
- **Integrations**
  - [Zoho CRM ](https://docs.netsipp.com/en/entegrasyonlar/zoho-crm)
  - [ikas ](https://docs.netsipp.com/en/entegrasyonlar/ikas)
  - [Aidatım](https://docs.netsipp.com/en/entegrasyonlar/aidatim)
  - [ArnivaIsp](https://docs.netsipp.com/en/entegrasyonlar/arnivaisp)
  - [Dia](https://docs.netsipp.com/en/entegrasyonlar/dia)
  - [Ennet](https://docs.netsipp.com/en/entegrasyonlar/ennet)
  - [Freshdesk](https://docs.netsipp.com/en/entegrasyonlar/freshdesk)
  - [Halı Pratik](https://docs.netsipp.com/en/entegrasyonlar/hali-pratik)
  - [Hubspot](https://docs.netsipp.com/en/entegrasyonlar/hubspot)
  - [Kommo](https://docs.netsipp.com/en/entegrasyonlar/kommo)
  - [Logo](https://docs.netsipp.com/en/entegrasyonlar/logo)
  - [Monday](https://docs.netsipp.com/en/entegrasyonlar/monday)
  - [NegroPOS](https://docs.netsipp.com/en/entegrasyonlar/negropos)
  - [Slack](https://docs.netsipp.com/en/entegrasyonlar/slack)
  - [Teamgram](https://docs.netsipp.com/en/entegrasyonlar/teamgram)
  - [Ticimax](https://docs.netsipp.com/en/entegrasyonlar/ticimax)
  - [T-Soft](https://docs.netsipp.com/en/entegrasyonlar/tsoft)
  - [Usta Pos](https://docs.netsipp.com/en/entegrasyonlar/usta-pos)
  - [WhatsApp](https://docs.netsipp.com/en/entegrasyonlar/whatsapp)
  - [Zendesk](https://docs.netsipp.com/en/entegrasyonlar/zendesk)
  - [Zoho Desk](https://docs.netsipp.com/en/entegrasyonlar/zoho-desk)
  - [Wiradius](https://docs.netsipp.com/en/entegrasyonlar/wiradius)
  - [Wordpress Woocommerce](https://docs.netsipp.com/en/entegrasyonlar/wordpress-woocommerce)

## Full documentation

- [llms.txt](https://docs.netsipp.com/llms.txt): Site index — every page with its summary
- [llms-full.txt](https://docs.netsipp.com/llms-full.txt): Plain-text copy of every document in one file
