---
title: "Projects"
description: "On the Projects page you can view the tickets and ticket statistics of your projects and carry out your project management tasks from a single screen."
section: "Projects and Tickets"
site: "Netsipp Knowledge Base"
language: en
url: https://docs.netsipp.com/en/projeler-ve-biletler/proje-detay
---

# **Projects**

On the Projects page you can view the tickets and ticket statistics of your projects and carry out your project management tasks from a single screen. You can follow your tickets in **table or list view**.

- When you click **Projects** in the left menu, your existing projects are listed. If you do not have a project yet, click the **+** icon to create a new project.

![1788155306392-582c279db3c2ad761b166ce8.png](https://dosyaindir.netgsm.com.tr/download?p=ca1717370e9f8291876b8543052c92c45dae281560ae2aa7bbf1078cd164afa9da673ddbfbdf3316efc52b0566e959c8ca94c7d9d8caa202da2bb44e6ac57906ae3dbc98d1a7e41e7f4e90f1c832af7ef6bb352118b1c60fd6bc93ea7fa5f76a2204066659ef36e0af68bd587fbac25c12aec5d348483ace4c2f5a9183822000%3A%3Ada6dd62a681676b81bb4ec87ac993ac4&h=11330075962f31ee70a2073ad08d0c2a42bccb59e81b613be920472f6c2e1414&v=58d24630e326b49ffc6468a1233498f3%3A%3A68012721e576794e5cf8c9dfccbff88d)

Fill in the following fields in the window that opens:

- **Project Image:** Upload the image of your project.
- **Project Name:** Enter the name of your project.
- **Project Key:** Set a key to identify your project.
- **Project Manager:** Select the person responsible for the project.

Once you have entered the information, click the **Save** button.

***Note:**The project key is used in the ticket numbers of the project.*

![1788155348196-309be0a12d5819027548556c.png](https://dosyaindir.netgsm.com.tr/download?p=1eba68dc37f46a83b3222109351a9ca4e0da33e25ee5e3963e652a116f07a337cd48df793e36b19a450670ee08142e17e24527a32cf8f640760dbedf7f2c1f8f36c858624c200c9d3f09e2561d7bc11245d528a311687edb5ecf3bb6c0e8fa7c2bf40dd1a618c0f6aff155c7d9a19872f1355c75638f5aaa063dd70195425b07%3A%3Ac16ab4a5af632a3eff35ffb0d716945a&h=e8024eb0e035c4a1be7886f18cbfc22ff6d3039fb6e0ca50ba2dc1fac87a4d0f&v=1ac31d8d99026f80ebbb14bf3c53c9d4%3A%3Af3eeb26c044c18d20a6f1f52552c8b07)

## **Add Person**

- To add new project members to your existing project, click the **Add Person** button.
- In the **Project Members** field that opens, select the person or people you want to add to the project.
- Once you have completed your selection, click the **Save** button.

![1788155392399-89a7fde3184f6f579adf2967.png](https://dosyaindir.netgsm.com.tr/download?p=ac04ae86a2c0018990ec58ad53bada2467c899c537702c3b493692d270fb266aec63858d18525e47030d3c71a3d66ec024e2944d71d50c62bb90994da468e599fe1d1db734d42d1375cce85bef3fa341b765f96e134c016749de879e6714c96d0d306f7145b2695e602aef3d856c93ffdefabe7843c808a2466f10315d13e046%3A%3A7e5e50a19181c0a831a0ea62bee14f4a&h=4347635b786dc3d27a745474a7e03c7ad4137f17bf1724d686a573a65e68e751&v=d9892fb58b5e63145b7bee415ef317b8%3A%3A10a7b1a4b47f696347382c7c0efc25b3)

## **Project Settings**

Use the **Settings** section to manage the basic settings of your project.

- **Edit Ticket Form:**To add new information to the form used when creating a ticket or to edit the form fields, click the **Edit Ticket Form** option. In the area that opens, arrange the information you want to appear on the ticket creation form.
- **Add Status:**To create a new ticket status for your project, click the **Add Status** option.In the area that opens, set the name of the new status and save it.
- **Delete Project:**To delete the project, click the **Delete Project** option.When you confirm the deletion, the project is removed from the system.

![1788155441946-813e26ba455912c21cf985c6.png](https://dosyaindir.netgsm.com.tr/download?p=b68ed447f01f139dd692c80f96c00457541219103a2ef1b03a03e4dcc2ab97540941a75562b75756138337112027a94689b747a9168aca4dba978eca12d4a273ea79dd3477878a1b715e93ab5899e3604c8c75ffbc9b13eed0dcd10118224ee421ab432a93e7ccaa4135a61efc03b6ebb3087799f94c550e110d681595923029%3A%3A9218df742bf9063d68df9731b6816b56&h=c00f9f0d56ad975cda30f1e080a9a493684c166dc195d1770faf1cde307c3480&v=4ef8545a8d1e0aa56706d685f8026e90%3A%3A980ae5f4ec61069357c6fd1b64f633c9)

The screen has two main sections:

- Tickets
- Ticket Statistics

## **Tickets**

- Use the **Tickets** section to view and manage the tickets of your project.
- Ticket statuses include options such as **Open, In Review, In Progress and Completed**.
- Use the **Search and Quick Filter** fields to find tickets by specific criteria.
- To view tickets in different ways, select **table or list view** from the view options on the screen.

### **Changing the Ticket Status**

- To change the status of a ticket, select the ticket and **drag and drop** it onto the relevant status area.

### **Editing Actions**

- To edit a specific status on the screen, click the **Three Dots** icon.
- You can perform the **Rename**, **Delete** or **Change Color** actions.

### **Add New Ticket**

To create a new ticket, click the **Add New Ticket** button. Fill in the information on the ticket form in the window that opens.

![1788155547651-577a6e8eb1be41aa9548cc45.png](https://dosyaindir.netgsm.com.tr/download?p=41e54ab4f4ae9e77fe8da99cc1ff63c8067e0885eb02700989a28ce7edd0878e20e1f46ae56bb452bf0faef7bf59c39ec7be09ed5295f407ce82959080b44c533873f3e11dcb04ec1796bde5f0233c41af53da5775f6ec89405ca21c1e410cf389abc3a31d911868f5f2b13c4537da6615b0d0d17f5b3de476e93ea058007ed3%3A%3Aec7035052ed0ceaa249d00370303bc45&h=371c7027f3a3a9c5424a63d678ed2eca4f10b784d6072d363abd93246fbae6ab&v=ec898c5b707e6e16c6aaefd900d4b0f9%3A%3Ae47cdb4bf1555c376fb738ecfbf58e9d)

In the **Details** section you can set the following information about the ticket:

- **Ticket Status:** Select the current status of the ticket.
- **Ticket Priority:** Set the priority level of the ticket.
- **Tags:** Add tags to categorize the ticket or to find it more easily.
- **Assignee:** Select the person the ticket will be assigned to.

Once you have completed the information, click the **Save** button.

![1788155639433-74b2e340d4cde4c979b645d6.png](https://dosyaindir.netgsm.com.tr/download?p=b83e643766f2d388a78e542cdb3315015220e3762023b7250d880e38271c09facb24db23c97a65f2225d57d1b0a699bc158f3f9e8b616fa65bf89bba00a9a90f0a9e44cd8a422be298beaa2b87600752d43c4a5dd00a877442a8c3a614620454bddff5bcd45d6941b40cdd49d3096fbf794960dbc710532ea0db237728d3176a%3A%3A9f8ec485e382b07b8257595ae0e53817&h=5ec37133667135f380aa20d213ae64872d070c6cb629e758573e1cd79abe4886&v=5153a507b5862e357ec279c3980b9179%3A%3A50fd7f0fb49d80de93c71a78e5545cbf)

## **Ticket Statistics**

You can view the overall status and distribution of the project's tickets as charts in the **Ticket Statistics** section.

- **Total Tickets:** View the total number of tickets in the project.
- **Priority Distribution:** Examine the distribution of tickets by priority level.
- **Status Distribution:** View the distribution of tickets by their current status.
- **Tag Distribution:** Examine the distribution of the tags used on tickets.

These charts let you track the volume, priorities and current status of the requests in the project at a glance.

![1788155684241-39780297a8054fa5247c416f.png](https://dosyaindir.netgsm.com.tr/download?p=bfc56eed752dffe2255487ad05c688574ce34bc7adf266722117b1e1b53ceec16b7f6ad82fd385d1a53ca3538dc538bd4937e6f981b230481762334710924fdfe7a9eef450f00edb2f945452cdbaba1baa556b839a1207b13aceda538caf65c5f10ca3bc15ae794c1055c066d9748750d6ac2fd544fbdecdb74eb75bcddc18cb%3A%3A1075d185ea24980a002fcedf526d5c90&h=67375bbae921d16915fff72203772fc59d2047edcfab085634ebbd76689450d0&v=d371cc908225a938ad6e877242712712%3A%3A90220c8ef8d8e4d36f009423b7477b20)

## Site menu

- [Introduction](https://docs.netsipp.com/en)
- **Authentication**
  - [Create Account](https://docs.netsipp.com/en/kimlik-dogrulama/hesap-olustur)
  - [User Login](https://docs.netsipp.com/en/kimlik-dogrulama/kullanici-girisi)
  - [Password Reset](https://docs.netsipp.com/en/kimlik-dogrulama/sifre-sifirlama)
- **Organization**
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- **PBX Settings**
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- **Projects and Tickets**
  - [Projects](https://docs.netsipp.com/en/projeler-ve-biletler/proje-detay) ← this page
- **Users and Roles**
  - [Agent (User) Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/agent-yonetimi)
  - [Role Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/roller)
- **Profile and Account**
  - [Profile & Account Settings](https://docs.netsipp.com/en/profil-ve-hesap/profil)
- **Reports**
  - [Call Reports ](https://docs.netsipp.com/en/raporlar/cagri-raporlari)
  - [Agent Call Report](https://docs.netsipp.com/en/raporlar/agent-cagri)
  - [CDR Report](https://docs.netsipp.com/en/raporlar/cdr)
  - [Organization Daily Report](https://docs.netsipp.com/en/raporlar/gunluk-organizasyon)
  - [Queue Daily Report](https://docs.netsipp.com/en/raporlar/kuyruk-gunluk)
  - [Queue Detail Report](https://docs.netsipp.com/en/raporlar/kuyruk-detay)
- **Integrations**
  - [Zoho CRM ](https://docs.netsipp.com/en/entegrasyonlar/zoho-crm)
  - [ikas ](https://docs.netsipp.com/en/entegrasyonlar/ikas)
  - [Aidatım](https://docs.netsipp.com/en/entegrasyonlar/aidatim)
  - [ArnivaIsp](https://docs.netsipp.com/en/entegrasyonlar/arnivaisp)
  - [Dia](https://docs.netsipp.com/en/entegrasyonlar/dia)
  - [Ennet](https://docs.netsipp.com/en/entegrasyonlar/ennet)
  - [Freshdesk](https://docs.netsipp.com/en/entegrasyonlar/freshdesk)
  - [Halı Pratik](https://docs.netsipp.com/en/entegrasyonlar/hali-pratik)
  - [Hubspot](https://docs.netsipp.com/en/entegrasyonlar/hubspot)
  - [Kommo](https://docs.netsipp.com/en/entegrasyonlar/kommo)
  - [Logo](https://docs.netsipp.com/en/entegrasyonlar/logo)
  - [Monday](https://docs.netsipp.com/en/entegrasyonlar/monday)
  - [NegroPOS](https://docs.netsipp.com/en/entegrasyonlar/negropos)
  - [Slack](https://docs.netsipp.com/en/entegrasyonlar/slack)
  - [Teamgram](https://docs.netsipp.com/en/entegrasyonlar/teamgram)
  - [Ticimax](https://docs.netsipp.com/en/entegrasyonlar/ticimax)
  - [T-Soft](https://docs.netsipp.com/en/entegrasyonlar/tsoft)
  - [Usta Pos](https://docs.netsipp.com/en/entegrasyonlar/usta-pos)
  - [WhatsApp](https://docs.netsipp.com/en/entegrasyonlar/whatsapp)
  - [Zendesk](https://docs.netsipp.com/en/entegrasyonlar/zendesk)
  - [Zoho Desk](https://docs.netsipp.com/en/entegrasyonlar/zoho-desk)
  - [Wiradius](https://docs.netsipp.com/en/entegrasyonlar/wiradius)
  - [Wordpress Woocommerce](https://docs.netsipp.com/en/entegrasyonlar/wordpress-woocommerce)

## Full documentation

- [llms.txt](https://docs.netsipp.com/llms.txt): Site index — every page with its summary
- [llms-full.txt](https://docs.netsipp.com/llms-full.txt): Plain-text copy of every document in one file