--- title: "Netsipp Webhook" description: "Netsipp Webhook is the product that forwards the events occurring on your PBX and in your CRM to your own systems in real time." section: "Products" site: "Netsipp Knowledge Base" language: en url: https://docs.netsipp.com/en/urunler/netsipp-webhook --- # **Netsipp Webhook** **Netsipp Webhook** is the product that forwards the events occurring on your PBX and in your CRM to your own systems in real time. By receiving call and agent events instantly, you can automate your workflows and integrate with your external systems. ## **Which Events You Can Receive** - **Call events:** Call start, call end and call status changes. - **Queue and agent events:** Queue activity and agent status changes. - **CRM events:** Events belonging to customer, ticket, live support and WhatsApp processes. ## **How It Works** - You determine the address the events will be sent to. - The moment the relevant event occurs, Netsipp sends an **HTTP request** to the address you defined. - By receiving the incoming request in your own application, you can trigger your workflows. ***Tip:** Responding to the incoming request immediately and queueing the actual processing on your own side prevents data loss during heavy call traffic.* ## **Getting the Product** - You can reach the product catalog by following the **Marketplace** step in the left menu. - Select the **Netsipp Webhook** product to open the product detail page. - Click the **Add to Cart** button to add the product to your cart and complete the payment steps. ## **Technical Documentation** For all event types, the fields sent and sample requests, you can review the [Netsipp API Webhook documentation](https://docs.netsipp.com/api/webhook/) page. ***Note:** Netsipp Webhook only **notifies you** of events; it does not intervene in the call and does not route it. If you want your own application to decide the flow of the call, you should review the **Custom API** product.* ## Site menu - [Introduction](https://docs.netsipp.com/en) - **Authentication** - [Create Account](https://docs.netsipp.com/en/kimlik-dogrulama/hesap-olustur) - [User Login](https://docs.netsipp.com/en/kimlik-dogrulama/kullanici-girisi) - [Password Reset](https://docs.netsipp.com/en/kimlik-dogrulama/sifre-sifirlama) - **Organization** - [Organization List ](https://docs.netsipp.com/en/organizasyon/organizasyon-listesi) - [Organization Settings](https://docs.netsipp.com/en/organizasyon/ayarlar) - [Organization Schema](https://docs.netsipp.com/en/organizasyon/sema) - [Wallboard](https://docs.netsipp.com/en/organizasyon/tv-ekrani) - [Flow Designer](https://docs.netsipp.com/en/organizasyon/akis-diyagrami) - [Directory Management](https://docs.netsipp.com/en/organizasyon/rehber) - [Break Management](https://docs.netsipp.com/en/organizasyon/molalar) - [Supervisor](https://docs.netsipp.com/en/organizasyon/supervisor) - [Auto Dialer](https://docs.netsipp.com/en/organizasyon/otomatik-arama) - [Public API](https://docs.netsipp.com/en/organizasyon/public-api) - [FCT](https://docs.netsipp.com/en/organizasyon/fct) - **Marketplace** - [Product Store](https://docs.netsipp.com/en/pazar-yeri/katalog) - [Shopping Cart](https://docs.netsipp.com/en/pazar-yeri/sepet) - [Checkout Page](https://docs.netsipp.com/en/pazar-yeri/odeme) - [Product Detail Page](https://docs.netsipp.com/en/pazar-yeri/urun-detay) - **Products** - [Cloud PBX Packages](https://docs.netsipp.com/en/urunler/bulut-santral-paketleri) - [Agent Module](https://docs.netsipp.com/en/urunler/agent-modulu) - [Agent Screen Applications](https://docs.netsipp.com/en/urunler/agent-ekrani-uygulamalari) - [Supervisor Module](https://docs.netsipp.com/en/urunler/supervisor-modulu) - [Wallboard](https://docs.netsipp.com/en/urunler/tv-ekrani-modulu) - [Call Recording](https://docs.netsipp.com/en/urunler/gorusme-kaydi) - [Call Transcript](https://docs.netsipp.com/en/urunler/cagri-transkript) - [Quality Evaluation Module](https://docs.netsipp.com/en/urunler/kalite-degerlendirme-modulu) - [Post-Call Survey](https://docs.netsipp.com/en/urunler/cagri-sonu-anket) - [Call Center Reports](https://docs.netsipp.com/en/urunler/cagri-merkezi-raporlari) - [Netsipp Live Chat](https://docs.netsipp.com/en/urunler/netsipp-canli-chat) - [Directory Lookup](https://docs.netsipp.com/en/urunler/rehber-sorgusu) - [PBX Extension](https://docs.netsipp.com/en/urunler/toplam-dahili-adedi) - [Telephone Line (Trunk) Package](https://docs.netsipp.com/en/urunler/telefon-hatti) - [Netsipp Webhook](https://docs.netsipp.com/en/urunler/netsipp-webhook) ← this page - [Custom API](https://docs.netsipp.com/en/urunler/ozel-api-custom) - [Netsipp Softphone Desktop](https://docs.netsipp.com/en/urunler/netsipp-softphone-masaustu) - [Netsipp Softphone Mobile](https://docs.netsipp.com/en/urunler/netsipp-softphone-mobil) - [Netgsm SMS](https://docs.netsipp.com/en/urunler/netgsm-sms) - [NetIYS](https://docs.netsipp.com/en/urunler/netiys) - [Netsipp Mail](https://docs.netsipp.com/en/urunler/netsipp-mail) - [Physical IP FCT](https://docs.netsipp.com/en/urunler/fiziki-ip-fct) - [Auto Dialer](https://docs.netsipp.com/en/urunler/otomatik-arama-urun) - [eSIM-FCT](https://docs.netsipp.com/en/urunler/ip-fct) - [NGN Trunk Service](https://docs.netsipp.com/en/urunler/ngn-trunk-hizmeti) - [Show Calling Number](https://docs.netsipp.com/en/urunler/arayan-numarayi-goster) - **PBX Settings** - [Extension Management](https://docs.netsipp.com/en/pbx-ayarlari/dahililer) - [Queue Management](https://docs.netsipp.com/en/pbx-ayarlari/kuyruklar) - [Announcement Management](https://docs.netsipp.com/en/pbx-ayarlari/anonslar) - [IVR Menu Management](https://docs.netsipp.com/en/pbx-ayarlari/ivr-listesi) - [Department Management](https://docs.netsipp.com/en/pbx-ayarlari/departmanlar) - [Team Management](https://docs.netsipp.com/en/pbx-ayarlari/takimlar) - [Outbound Call Rules](https://docs.netsipp.com/en/pbx-ayarlari/giden-hatlar) - [Inbound Call Rules](https://docs.netsipp.com/en/pbx-ayarlari/gelen-hatlar) - [Telephone Line Management](https://docs.netsipp.com/en/pbx-ayarlari/trunk-yonetimi) - [Sound Library](https://docs.netsipp.com/en/pbx-ayarlari/sistem-kayitlari) - [General Settings](https://docs.netsipp.com/en/pbx-ayarlari/genel-ayarlar) - [Time Condition Management](https://docs.netsipp.com/en/pbx-ayarlari/zaman-kosullari) - **Projects and Tickets** - [Projects](https://docs.netsipp.com/en/projeler-ve-biletler/proje-detay) - **Users and Roles** - [Agent (User) Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/agent-yonetimi) - [Role Management](https://docs.netsipp.com/en/kullanicilar-ve-roller/roller) - **Profile and Account** - [Profile & Account Settings](https://docs.netsipp.com/en/profil-ve-hesap/profil) - **Reports** - [Call Reports ](https://docs.netsipp.com/en/raporlar/cagri-raporlari) - [Agent Call Report](https://docs.netsipp.com/en/raporlar/agent-cagri) - [CDR Report](https://docs.netsipp.com/en/raporlar/cdr) - [Organization Daily Report](https://docs.netsipp.com/en/raporlar/gunluk-organizasyon) - [Queue Daily Report](https://docs.netsipp.com/en/raporlar/kuyruk-gunluk) - [Queue Detail Report](https://docs.netsipp.com/en/raporlar/kuyruk-detay) - **Integrations** - [Zoho CRM ](https://docs.netsipp.com/en/entegrasyonlar/zoho-crm) - [ikas ](https://docs.netsipp.com/en/entegrasyonlar/ikas) - [Aidatım](https://docs.netsipp.com/en/entegrasyonlar/aidatim) - [ArnivaIsp](https://docs.netsipp.com/en/entegrasyonlar/arnivaisp) - [Dia](https://docs.netsipp.com/en/entegrasyonlar/dia) - [Ennet](https://docs.netsipp.com/en/entegrasyonlar/ennet) - [Freshdesk](https://docs.netsipp.com/en/entegrasyonlar/freshdesk) - [Halı Pratik](https://docs.netsipp.com/en/entegrasyonlar/hali-pratik) - [Hubspot](https://docs.netsipp.com/en/entegrasyonlar/hubspot) - [Kommo](https://docs.netsipp.com/en/entegrasyonlar/kommo) - [Logo](https://docs.netsipp.com/en/entegrasyonlar/logo) - [Monday](https://docs.netsipp.com/en/entegrasyonlar/monday) - [NegroPOS](https://docs.netsipp.com/en/entegrasyonlar/negropos) - [Slack](https://docs.netsipp.com/en/entegrasyonlar/slack) - [Teamgram](https://docs.netsipp.com/en/entegrasyonlar/teamgram) - [Ticimax](https://docs.netsipp.com/en/entegrasyonlar/ticimax) - [T-Soft](https://docs.netsipp.com/en/entegrasyonlar/tsoft) - [Usta Pos](https://docs.netsipp.com/en/entegrasyonlar/usta-pos) - [WhatsApp](https://docs.netsipp.com/en/entegrasyonlar/whatsapp) - [Zendesk](https://docs.netsipp.com/en/entegrasyonlar/zendesk) - [Zoho Desk](https://docs.netsipp.com/en/entegrasyonlar/zoho-desk) - [Wiradius](https://docs.netsipp.com/en/entegrasyonlar/wiradius) - [Wordpress Woocommerce](https://docs.netsipp.com/en/entegrasyonlar/wordpress-woocommerce) ## Full documentation - [llms.txt](https://docs.netsipp.com/llms.txt): Site index — every page with its summary - [llms-full.txt](https://docs.netsipp.com/llms-full.txt): Plain-text copy of every document in one file