Hangup

Sent when the call ends. This is the event where talk and wait times become final; you can close your per call record here.

Sample body

scenario: Hangup

{
  "pbx_num": "8501234567",
  "unique_id": "sip1-1767225600.10001",
  "talktime": "35",
  "internal_num": "100",
  "incoming_number": "8501234567",
  "scenario": "Hangup",
  "customer_num": "05551112233",
  "holdtime": "16",
  "queue": "8501234567-queue-destek",
  "timestamp": "1767225651000"
}

Send this body to your own address

The sample body above is sent to the address below as a POST request. The request goes from your browser, so the response cannot be read if the receiving endpoint sends no CORS header; the request itself still arrives. Use the cURL equivalent to try it from the server side.

cURL equivalent:

curl -X POST 'https://your-address.example/webhook' \
  -H 'Content-Type: application/json' \
  -d '{"pbx_num":"8501234567","unique_id":"sip1-1767225600.10001","talktime":"35","internal_num":"100","incoming_number":"8501234567","scenario":"Hangup","customer_num":"05551112233","holdtime":"16","queue":"8501234567-queue-destek","timestamp":"1767225651000"}'

Fields

Field	Type	Description
scenario	string	Always Hangup.
pbx_num	string	Your PBX number.
unique_id	string	Unique identifier of the call.
internal_num	string	The extension involved in the call.
incoming_number	string	Your number that was dialed.
customer_num	string	Subscriber number on the other side.
talktime	string	Talk time, in seconds.
holdtime	string	Wait time, in seconds.
queue	string	Full name of the queue the call went through. Not present on calls that never entered a queue.
timestamp	string	Event time (ms, Unix epoch).

You can spot an unanswered call here

If talktime is 0, no conversation took place at all, meaning the call was hung up without being answered. On answered calls this field is greater than zero.

The field is queue, not queue_name

In this scenario the queue name arrives in the queue field, while in the Queue and QueueLeave scenarios the same information is in queue_name. Read it in a way that handles both names.

For the full summary of the call, the recording link and the final status, a cdr event is also sent.