ticket_updated

Sent when a ticket is edited and saved. The body carries the current state of the ticket after the save; it does not say which field changed.

If the assigned agent or the status changed during the save, separate ticket_assigned and ticket_status_changed events are sent before this one.

Sample body

scenario: ticket_updated

{
  "organization_id": 345,
  "project_id": 12,
  "ticket_id": 1542,
  "status_id": 5,
  "priority": "high",
  "assigned_to": 27,
  "tags": [
    {
      "id": 3,
      "name": "vip",
      "color": "#ff9f43"
    }
  ],
  "ticket_key": "DESTEK-87",
  "ticket_number": 87,
  "form_id": 31,
  "contact_id": 9001,
  "fields": {
    "konu": "Fatura itirazı",
    "aciklama": "Ek ücret iade edildi, müşteri bilgilendirildi."
  },
  "created_at": "2026-01-01T07:00:00+00:00",
  "updated_at": "2026-01-01T09:30:00+00:00",
  "channel": "call"
}

Send this body to your own address

The sample body above is sent to the address below as a POST request. The request goes from your browser, so the response cannot be read if the receiving endpoint sends no CORS header; the request itself still arrives. Use the cURL equivalent to try it from the server side.

cURL equivalent:

curl -X POST 'https://your-address.example/webhook' \
  -H 'Content-Type: application/json' \
  -d '{"organization_id":345,"project_id":12,"ticket_id":1542,"status_id":5,"priority":"high","assigned_to":27,"tags":[{"id":3,"name":"vip","color":"#ff9f43"}],"ticket_key":"DESTEK-87","ticket_number":87,"form_id":31,"contact_id":9001,"fields":{"konu":"Fatura itirazı","aciklama":"Ek ücret iade edildi, müşteri bilgilendirildi."},"created_at":"2026-01-01T07:00:00+00:00","updated_at":"2026-01-01T09:30:00+00:00","channel":"call"}'

Fields

Field	Type	Description
organization_id	number	Identifier of your organization.
project_id	number	Identifier of the project the ticket belongs to.
ticket_id	number	Unique identifier of the ticket.
status_id	number	Identifier of the current status of the ticket.
priority	string	Priority: low, medium or high.
assigned_to	number	Identifier of the assigned agent. null when there is no assignment.
tags	array	Tags sent with the save; each carries id, name and color.
ticket_key	string	Ticket code made of the project key and the sequence number.
ticket_number	number	Sequence number of the ticket within the project.
form_id	number	Identifier of the form the ticket was filled in with.
contact_id	number	Identifier of the contact the ticket is linked to. null when there is no contact.
fields	object	Form fields sent with the save, keyed by the form field key. Uploaded files are replaced by a file_name, mime_type and size summary.
created_at	string	Creation time of the ticket, ISO 8601.
updated_at	string	Last update time of the ticket, ISO 8601.
channel	string	Channel reported by the client that sent the request. null when unknown.

Moving on the board does not produce this event

Dragging a ticket to another status on the board (kanban) does not send ticket_updated; only ticket_status_changed is sent. Do not base status tracking on this event.