ticket_comment_added

Sent when a comment (internal note) is added to a ticket. Editing or deleting a comment does not produce this event.

The body carries the identifier of the comment, not its text; people mentioned in the comment arrive in the mentions field.

Sample body

scenario: ticket_comment_added

{
  "ticket_id": 1542,
  "comment_id": 88210,
  "mentions": [
    {
      "id": 27,
      "type": "user"
    }
  ]
}

Send this body to your own address

The sample body above is sent to the address below as a POST request. The request goes from your browser, so the response cannot be read if the receiving endpoint sends no CORS header; the request itself still arrives. Use the cURL equivalent to try it from the server side.

cURL equivalent:

curl -X POST 'https://your-address.example/webhook' \
  -H 'Content-Type: application/json' \
  -d '{"ticket_id":1542,"comment_id":88210,"mentions":[{"id":27,"type":"user"}]}'

Fields

Field	Type	Description
ticket_id	number	Identifier of the ticket the comment was added to.
comment_id	number	Identifier of the added comment.
mentions	array	People mentioned in the comment; each carries id and type (user or account). An empty array when nobody is mentioned.

Notifying mentioned people

When the mentions array is not empty, you can use it to notify every mentioned person from your own system.