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ikas Integration 

ikas is an e-commerce infrastructure that lets businesses selling online manage their customer, order, payment and shipping processes. The Netsipp – ikas integration lets you integrate the customer, order and shipping information held in ikas into your cloud PBX call processes. With this integration your customers can reach the information they need for matters such as order and shipping status by keying through the cloud PBX, without speaking to an agent. 

What Can You Do with This Integration? 

With the Netsipp – ikas integration you can perform the following: 

  • You can have calling customers greeted by their first and last name. 
  • You can match the calling number with defined customers. 
  • You can have the last order status and shipping information of the recognized customer read out automatically. 
  • You can query customer and order information through the number the customer keys in.  

ikas – Netsipp Integration Setup Steps 

1. Purchase the ikas Integration 

  • Log in to the Netsipp portal. Click the Marketplace option in the left menu.
  • On the screen that opens you can view the integrations and add-on modules available in Netsipp Marketplace. Type ikas in the search field and select the integration. 

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  • On the screen that opens you can select the subscription period as monthly or yearly according to your needs. After the selection, click the Add to Cart button and complete the payment. 

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  • Once the payment is complete, the Integration Settings section will open. 

2. Connect the ikas Account to Netsipp 

  • On the Integration Settings screen, click the Authentication Settings section. On the screen that opens you need to fill in the Client ID, Client Secret and Store Name fields. 
  • After filling in all the information completely, click the Connect with ikas button.
  • Your ikas account will be connected to Netsipp.

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How Are the Client ID and Client Secret Details Obtained?  

  • Client ID detail: in your ikas panel, follow the Integrations > OAuth App > Client ID steps.
  • Client Secret detail: in your ikas panel, follow the Integrations > OAuth App > Client Secret steps. 

3. Add the Integration Features 

  • After connecting your ikas account, follow the Integration Settings > Features steps.
  • On the screen that opens you can view the features you can use within the scope of the integration. 

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  • Click the Add button next to the feature you want to use. For example; to use customer recognition based on the calling number, click the Add button next to that feature. Fill in fields such as Function Name, Code, Keypress Details in the window that opens.  After filling in the information completely, click the Save button. 

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You can add the other actions by following the same steps. 

Conclusion 

Thanks to the features you define in the Netsipp – ikas integration, your customers can reach order and shipping information by keying, without speaking to an agent. This way you can meet customer requests faster, reduce the workload of your agents and make your call processes more efficient.