Netsipp Webhook

Netsipp Webhook is the product that forwards the events occurring on your PBX and in your CRM to your own systems in real time. By receiving call and agent events instantly, you can automate your workflows and integrate with your external systems.

Which Events You Can Receive

• Call events: Call start, call end and call status changes.
• Queue and agent events: Queue activity and agent status changes.
• CRM events: Events belonging to customer, ticket, live support and WhatsApp processes.

How It Works

• You determine the address the events will be sent to.
• The moment the relevant event occurs, Netsipp sends an HTTP request to the address you defined.
• By receiving the incoming request in your own application, you can trigger your workflows.

Tip: Responding to the incoming request immediately and queueing the actual processing on your own side prevents data loss during heavy call traffic.

Getting the Product

• You can reach the product catalog by following the Marketplace step in the left menu.
• Select the Netsipp Webhook product to open the product detail page.
• Click the Add to Cart button to add the product to your cart and complete the payment steps.

Technical Documentation

For all event types, the fields sent and sample requests, you can review the Netsipp API Webhook documentation page.

Note: Netsipp Webhook only notifies you of events; it does not intervene in the call and does not route it. If you want your own application to decide the flow of the call, you should review the Custom API product.