Extension Management 

Extension Management is the screen where you can view the extensions defined on your PBX, add new extensions, edit existing extension details and export the extension list. It lets you manage all your extensions easily from one place. 

• Follow PBX Settings > Advanced Setup > Extensions from the left menu to reach the extension management screen.
• At the top of the screen, the current number of extensions used on your PBX and the maximum number of extensions you can define are shown. This lets you track your extension usage capacity.
• The extension screen lists all extension users defined on your PBX. The list includes information such as Extension Name, Extension/Password, Status, Forwarding, Voicemail, Outbound Number, IP Restriction, Call Authorization.
• You can customize the columns shown in the extension list to suit your needs. To do so, click the Column manager section and toggle the columns you want to display on or off.

Adding an Extension

Add Extension is the screen you use to create a new extension in your system. From this screen you can enter the extension's basic information and also configure advanced call settings. 

• Follow PBX Settings > Advanced Setup > Extensions from the left menu to reach the Extensions screen, then click the Add button. 

Basic Settings 

In the Basic Settings section of the screen that opens, enter the following information for the extension: 

• Extension No
• Display Name
• Connection Type
• Extension Group
• SIP Username
• SIP Password 

Tip: Instead of entering your SIP password manually, you can generate one by clicking the Generate Password button. 

Advanced Settings 

After entering the basic information, move on to the Advanced Settings section, where you can make more detailed configurations specific to the extension. The settings in this section are: 

• Incoming Calls: Settings for calls coming in to the extension
• Outgoing Calls: Settings for outgoing calls made from the extension
• Call Recording: Determines whether calls will be recorded
• Status Indicator: Shows the extension's status (available, busy, etc.)
• Call Forwarding: Forwards incoming calls to another line or extension
• Security and IP Control: Restricts access to the extension to specific IP addresses, plus security settings 

Once you have completed your basic and advanced settings, click the Save button on the screen to save your new extension. 

Editing an Extension 

Edit Extension is the screen where you can update the basic and advanced settings of an existing extension defined on your PBX. It lets you edit extension details, call settings and security configurations as needed. 

• To edit an existing extension, follow PBX Settings > Advanced Setup > Extensions from the left menu.
• Find the extension you want to edit in the extension list. Click the three-dot icon at the far right of the row and select Edit from the menu that opens. 

• On the screen that opens, you can update the extension's basic information in the Basic Settings section. In the Advanced Settings section you can edit the extension's call management and security settings. 

Once you have made the required changes, click the Save button to save them. 

Note: The extension number cannot be changed. For a new number, delete the existing extension and create it again.

Bulk Delete 

To delete several extensions at once, select the checkboxes next to the extension records you want to delete. After making your selection, click the Bulk Actions button that becomes active and use the Delete option to remove the selected extension records in one go. 

Exporting the Extension List 

You can export your extension list in Excel or CSV format. To do so, click the Download icon on the screen and select the format.