Auto Dialer

Auto Dialer is the section where you run your campaigns, manage your dialing lists and monitor the dialing process in real time. It lets you watch your campaigns, manage the dialing speed and upload your lists.

When you open the Auto Dialer heading in the left menu, you reach the following screens:

Overview

• Shows the situations that need action, the summary of the day, the campaign list and the latest changes on a single screen.
• You can follow measures such as the abandon rate, the hourly distribution and the outcome breakdown here.

Live Monitor

• Shows the live status of the campaign you select, the agents, and customer waiting and talk times in real time.
• You can pause the campaign from this screen and watch the calls in flight.

Campaigns

• Use New campaign to create a campaign, and search existing campaigns to manage their status.
• The code, name, dialing type and status of each campaign are shown in the list.

Lists

• Use Upload list to add the lists containing the numbers to be dialed to the system.
• You see the lists you have uploaded and the campaigns they are linked to on this screen.

Reports

• You can reach reports such as the daily summary, the abandon report, the hourly distribution and the attempt analysis.
• Select a start and an end date to view the reports for the range you want.

Call Headers

• You define the extra information that is sent to the other party together with the call.
• Select the relevant campaign and the outbound line to manage the header settings.

Do Not Call

• You manage the numbers that must not be called again. A number added here is not dialed in any campaign on the account.
• You can add numbers one by one as Single or all at once as Bulk.

Note: Removing a number from the do-not-call list is a separate action and is done from the Lists tab.