Outbound Call Rules 

Outbound Call Rules is the screen where you define which phone number or external line is used for the outbound calls made by your extension users. On this page you can create new outbound call rules and view, edit, delete and export existing ones. 

• To open the Outbound Call Rules page, follow PBX Settings > Advanced Setup > Outbound Call Rules in the left menu. 

All outbound call rules you have created are listed on this screen. The list can show the following information: 

• External Line Access Code
• Outbound Number
• Rule Name 

You can adjust the columns on the list screen to suit your needs. To do so, click Column Manager and enable or disable the columns you want to display. 

Adding an Outbound Call Rule 

The Add Outbound Call Rule screen lets you create new rules that determine which trunk is used for the outbound calls placed by your extension users. These rules let you manage the outbound number, the external line access code and the priority order of calls. 

• To create a new outbound call rule, follow PBX Settings > Advanced Setup > Outbound Call Rules in the left menu. Then click the Add button at the top of the screen. 

Defining the Rule Information 

On the screen that opens, fill in the following information to create your new outbound call rule: 

• External Line Access Code: Sets the access code added to the beginning of the dialed number when an external call is placed.
• Rule Name: The name that makes the rule easy to identify on list and management screens.
• Outbound Number: Sets the phone number the other party sees on external calls.
• Priority: Indicates the priority order applied when more than one rule exists. 

After completing the required fields, click Save to create the outbound call rule and put it into use. 

Editing an Outbound Call Rule 

The Edit Outbound Call Rule screen lets you update the outbound call rules you created earlier or remove rules that are no longer used. This way you can easily change the outbound settings of external calls to suit your needs. 

• To edit an existing outbound call rule, follow PBX Settings > Advanced Setup > Outbound Call Rules in the left menu.
• Find the rule you want to edit in the Outbound Call Rules list. Click the three-dot icon on the right side of the row and select Edit from the menu.
• On the screen that opens, you can update the rule information as needed. After completing your changes, click Save to apply them. 

Deleting an Outbound Call Rule 

To remove an outbound call rule, click the three-dot icon in the row of the relevant rule. Select Delete from the menu to remove the rule from the system.

Exporting the List 

You can export your current outbound call rules list at any time by clicking the Download icon at the top of the screen in Excel, CSV, PDF, XML or JSON format.