Announcement Management
Announcements are used to play a short informational message to the caller and then route the call to the destination you specify. From this screen you can manage IVR greeting announcements, queue hold music and the announcements used in general voice messages; you can also listen to, edit or delete existing records.
- To reach the Announcement Management screen, follow PBX Settings > Advanced Setup > Announcement Operations from the left menu.
- This screen lists all announcements defined in the system. The announcement list shows basic information for each announcement, such as Announcement Name, Forwarding Target, Voice Record.
- You can customize the columns shown in the announcement list to suit your needs. To do so, click the Column manager section and toggle the columns you want to display on or off.
Adding a New Announcement
Add Announcement is the screen where you can create new voice announcements for use in call flows, IVR menus and call queues. From this screen you can define the announcement details, add the audio recording to be played, and set the destination the call is routed to after the announcement.
- To create a new announcement, follow PBX Settings > Advanced Setup > Announcement Operations from the left menu. Click the Add button on the screen to open the new announcement creation page.
Announcement Information
In the Announcement Information section you can define the basic information for the announcement you are creating. The following information is entered in this section:
- Announcement Name
- Announcement Voice
As the announcement voice, you can select the audio recording played to the caller.
Forwarding Target
In the Forwarding Target section you set the destination the call is routed to after the announcement completes. By selecting the forwarding target that matches your business's call scenario, you make sure the caller reaches the right place.
Additional Options
In the Additional Options section you can make extra configurations for the announcement.
- Once you have completed all the required information and settings, click the Save button to add the announcement to the system. After saving, the announcement you created becomes ready for use in call flows, IVR menus and call queues.
Editing an Announcement
Edit Announcement is the screen where you can update the name, audio recording and forwarding settings of announcements defined in the system. From this screen you can edit existing announcements or delete ones you no longer need.
- To edit an existing announcement, follow PBX Settings > Advanced Setup > Announcement Operations from the left menu.
- Find the announcement you want to edit in the announcement list. Click the three-dot icon at the far right of the row and select Edit from the menu that opens.
- On the screen that opens, you can update information such as Announcement Name, Announcement Voice, Forwarding Target for the announcement.
Once you have made the required changes, click the Save button to save them.
Deleting an Announcement
To remove an announcement from the system, click the three-dot icon at the far right of the row and select Delete from the menu that opens to delete the announcement.
Note: Be careful when editing announcements used in active IVR flows. Changes take effect as soon as they are saved, and the updated announcement starts playing on incoming calls.
Exporting the Announcement List
You can export your announcement list by clicking the Download icon at the top of the screen in Excel, CSV, PDF, XML or JSON format.