Call Recording

Call Recording is the product that ensures your call recordings are stored securely. It provides quick access to your recordings for quality management, training processes and customer requests; it is an economical solution for businesses that need short-term archiving.

What the Product Provides

• Your call recordings are stored for 3 months.
• You can access your recordings quickly throughout the retention period.

When It Is Used

• When you want to evaluate agent performance and run quality management processes.
• When you want to use real call examples in the training of new agents.
• When you need to refer to the recording of a call following a request or objection from a customer.

Getting the Product

• You can reach the product catalog by following the Marketplace step in the left menu.
• Select the Call Recording product to open the product detail page.
• Click the Add to Cart button to add the product to your cart and complete the payment steps.

Note: The retention period is 3 months. At the end of this period the recordings are deleted from the system; you need to download any recordings you must keep longer before the period expires.