Inbound Call Rules 

Inbound Call Rules is the screen where you define the destination to which calls arriving over an external line are routed. On this screen you can associate your phone numbers with time conditions so that incoming calls are automatically routed to an extension, a call queue, an IVR menu or other destinations. You can also view, create, edit, delete and export existing rules. 

• To open the Inbound Call Rules page, follow PBX Settings > Advanced Setup > Inbound Call Rules in the left menu.
• You can customize the columns shown in the Inbound Call Rules list to suit your needs. To do so, click Column Manager and enable or disable the columns you want to display. 

All inbound call rules you have defined are listed on this screen. The list can show the following information: 

• Caller Tag
• Inbound Number
• Forwarding Target 

Adding an Inbound Call Rule 

The Add Inbound Call Rule screen lets you create a new rule that determines the destination for calls arriving over external lines. This way you can route calls made to specific phone numbers to extensions, call queues or IVR menus. 

• To create a new inbound call rule, follow PBX Settings > Advanced Setup > Inbound Call Rules in the left menu. Then click the Add button at the top of the screen. 

On the screen that opens, you can enter the following information for the new call rule: 

• Caller Tag: Set a tag so that you can easily identify the rule.
• Inbound Number: Select the phone number the rule applies to.
• Forwarding Target: Set the extension, call queue, IVR or other destination to which incoming calls are routed.
• Advanced: Number Manipulation: Apply transformations to the number before the call is routed. Leave this field empty for default behavior. 

After filling in all required fields, click Save to create the new inbound call rule.

ℹ️ Important Information 

Inbound Number requires that you own a number before you can make a selection. The number you use must also be defined under Telephone Lines.

Editing an Inbound Call Rule 

The Edit Inbound Call Rule screen lets you update the inbound call rules you created earlier or remove rules you no longer need. 

• To edit an existing inbound call rule, follow PBX Settings > Advanced Setup > Inbound Call Rules in the left menu.
• Find the rule you want to edit in the Inbound Call Rules list. Click the three-dot (⋮) button at the far right of the row and select Edit from the menu. On the screen that opens, make the necessary changes and click Save to complete your update. 

Deleting an Inbound Call Rule 

Find the rule you want to remove on the Inbound Call Rules page. Click the three-dot (⋮) button on the right of the row and select Delete from the menu. 

Exporting the Inbound Call Rules 

You can export your Inbound Call Rules list by using the Download icon at the top of the screen in Excel, PDF, CSV, XML and JSON formats.