Agent Module

The Agent Module is the product that lets call center and customer service teams manage all of their communication processes from a single screen. Agents can easily manage their inbound and outbound calls, follow customer conversations and improve team performance.

Call Management

• With web-based phone (WebPhone) support, you can make calls without needing an additional device.
• You can answer and handle incoming calls.
• You can start outbound calls.
• You can hold, mute and end a call.
• You can manage your calls in real time.

Agent Tracking

• With break management, you can switch between statuses such as Ready, On Break and Offline.
• You can follow agents' instant statuses.
• You can view call history.

Usage

• Offers multi-device and browser support.
• Has a user-friendly and modern interface.

Getting the Product

• You can reach the product catalog by following the Marketplace step in the left menu.
• Select the Agent Module product to open the product detail page.
• Click the Add to Cart button to add the product to your cart and complete the payment steps.

Tip: You can manage your agents' break types and durations from the Organization Structure > Breaks screen.