Supervisor

Supervisor is the screen where call center managers can monitor agents and conversations in real time. It lets you follow the live status of your agents, active calls and queue activity from a single place.

• Follow Supervisor in the left menu to reach the monitoring screen.
• Agents are listed as cards on the screen; each card shows the agent's name, extension and live status.
• Whether an agent is on a call, on a break or waiting is visible live from that status.

Filtering and Search

• Use the Search name or extension field to find a specific agent.
• If you have more than one project, use the All my projects option to narrow the view down to a single project.

Agent Detail

• Use View profile on an agent's card to reach the details of that agent.
• On an active call, the caller information is shown on the card; when it cannot be resolved, it is shown as Unknown caller.

Note: The Supervisor screen is for live monitoring; use the Reports section for detailed historical analysis.