Agent Call Report
The detailed report page where inbound and outbound call performance is analyzed per agent.
Filters
- Date Range: Quick selection (Today, Yesterday, This week) or a custom range
- Agent Selection: A single agent or multiple agents
- Queue: Filtering for a specific queue
- Call Direction: Inbound only, outbound only or all
Metrics Displayed
| Metric | Description |
|---|---|
| Total Calls | Total count per direction |
| Answered | Number of calls connected successfully |
| Missed | Number of calls left unanswered |
| Average Duration | Average talk time per call |
| Total Duration | Total duration of all calls |
What You Can Do
- You can narrow the scope of the report with the filters.
- You can download it as Excel or CSV.
- You can print it.