Organization Daily Report

The report page that summarizes the organization's one-day call operation in hourly slots.

Information Displayed

• Hourly inbound and outbound call counts
• Average wait time for each hour
• Traffic chart (heatmap)
• Breakdown by queue
• Performance by agent

Filters

• Date selection (default: today)
• Hour range
• Queue filter

What You Can Do

• You can identify peak hours.
• You can run trend analyses.
• You can download the report as PDF or Excel.