Queue Detail Report
The report that provides a detailed breakdown of every call in a specific queue over the selected date range.
Table Columns
| Column | Description |
|---|---|
| Call Date | The time the call entered the queue |
| Customer | The caller number or contact name |
| Wait Time | Time spent waiting in the queue |
| Answering Agent | The agent who took the call |
| Talk Time | Time elapsed after the call was connected |
| Result | Answered, Abandoned, Transferred, Fallback destination |
Filters
- Date range
- Queue selection (required)
- Result status
- Wait time range